Business
Christmas: Ecobank Reassures Customers of 24-Hour Digital Banking Services
Ahead of the Yuletide holidays, Ecobank Nigeria has reassured that customers will be able to shop seamlessly and carry out all their transactions via the Ecobank Digital platforms, which include the Ecobank Mobile app, USSD *326#, Ecobank Online, Ecobank OmniPlus, Ecobank Omnilite, EcobankPay, Ecobank RapidTransfer, ATMs, and PoS terminals. Also available to customers is an extensive distribution network of over 60,000 Ecobank Xpress Point agency banking locations spread across the country.
Speaking on Ecobank Mobile app, Osahon Akpata, Group Head, Consumer Payments, Ecobank, said the app, which is available for download on the Apple App Store and Google Play Store, makes it extremely easy to bank on the go 24/7, enabling customers to meet their payment needs anywhere and at any time directly from their mobile device.
“Our Mobile app allows customers manage their accounts, send money, pay bills, buy airtime, pay merchants, and do other transactions across the 33 African countries where Ecobank is present. The mobile app is secure, reliable, convenient, and available to everyone. This is the season of giving and we offer our customers more options for sending money to loved ones. They can send money instantly to the 33 African countries where Ecobank is present (subject to local regulations). They can transfer money to other bank accounts both domestically and internationally. Our customers can also send an Xpress Cash token for redemption at our ATMs or Xpress Point agents to those who do not have a bank account. If they do not have the account number of the person they want to send money to, we offer a unique service, transfer by email or SMS where they share a secured link to the beneficiary who can redeem the funds into any bank account in Nigeria. Other unique features, include the opportunity to open an Xpress Account; set travel notifications for enhanced card security; block and unblock one’s bank card; attach other bank cards for transactions; as well as being able to add one’s banking profiles from different countries,” he stated.
Further, Akpata said Ecobank customers can “scan and pay for goods via QR code with EcobankPay; split payments with other Ecobank mobile app users and place a standing order for future payment.” He encouraged Nigerians to download the app for firsthand experience, especially during this Yuletide season for easy banking services both locally and across Africa, emphasizing that with the Ecobank Mobile app, customers do not need to carry cash for shopping, He pointed out that users of the Mobile app have access for help or support by chatting with RAFIKI.
Ecobank Nigeria Ltd. is a subsidiary of the Ecobank Group, the leading pan-African banking group with operations in 33 African countries and an international presence in four locations (London, Paris, Beijing, and Dubai). Ecobank Nigeria is a full-service bank providing wholesale, retail, investment and transaction banking services and products to governments, financial institutions, multinationals, international organizations, medium, small and micro businesses and individuals.
Leading Real Estate firm, Adron Homes and Properties, has successfully celebrated the 2024 Customer Service Week, which held between Monday, October 7th and Friday, October 11th, with the theme “Above and Beyond.” The week-long event underscored the company’s unwavering commitment to customer satisfaction as its top priority.
Customer Service Week, observed globally, is an international celebration of the importance of customer service and the people who serve and support customers daily. It provides a platform for companies to appreciate the hard work and dedication of their customer-facing staff, as well as strengthen their relationships with clients.
Throughout the week, Adron Homes organized various activities aimed at enhancing both employee well-being and customer engagement. These included a health talk focused on promoting healthy living, a customer awareness walk to raise visibility and connect with the public, and a mental health awareness session that addressed workplace wellness and stress management, emphasizing the importance of mental health for both employees and clients.
Team bonding exercises were also held to foster collaboration and unity among employees, ensuring they continue to work together in delivering top-tier service. The event concluded with an awards ceremony recognizing staff members who consistently go above and beyond in customer service.
The Director General of the Customer Service Directorate at Adron Homes, Mrs. Aminat Hastrup Olaniyan, praised the company’s leadership for its vision and impact in the real estate sector. “I want to salute the management of Adron Homes for their giant strides in the real estate industry. Their dedication to customer satisfaction has set a standard that others aspire to. I also extend my heartfelt appreciation to all our front-liners for their persistence and the incredible work they continue to do in serving our clients,” she said.
Mrs. Olaniyan’s remarks highlighted the essential role of frontline staff, recognizing their daily efforts to ensure that customers receive the best experience possible.
Group Managing Director, Aare Adetola EmmanuelKing, reiterated the company’s customer-first philosophy, stating, “At Adron Homes, we are committed to exceeding expectations. Customer satisfaction is at the core of everything we do, and this week has been a reflection of our ongoing efforts to improve and deliver outstanding service.”
The Directorate of Customer Service reiterated her commitment to go above and beyond in satisfying and exceeding all our customer’s expectations both home and expanding the frontiers of excellence in customer care and improving customer satisfaction always.
FirstBank, Nigeria’s premier financial institution and leading provider of financial inclusion services, is proud to announce the 63rd edition of the FirstBank Lagos Amateur Open Golf Championship. This prestigious international golf tournament, held under the First@Sports initiative, reinforces FirstBank’s unwavering commitment to sports development and nation-building.
A Legacy of Sporting Excellence
For over six decades, FirstBank has been a driving force in promoting sports in Nigeria, with a focus on golf, polo, and tennis. The FirstBank Lagos Amateur Open Golf Championship stands tall as Nigeria’s most esteemed international golf tournament, attracting top amateur golfers from around the globe.
Unveiling Talent and Fostering Success
This revered competition has become a springboard for success, propelling aspiring professionals to greatness. Many past winners have ascended to the elite professional class, while others have discovered their potential within the tournament’s nurturing environment. The championship provides a global stage for amateur golfers to showcase their skills, earn valuable World Amateur Golf Ranking (WAGR) points, and propel their careers.
This Year’s Edition
The 63rd FirstBank Lagos Amateur Open Golf Championship will take place at the golf club of Ikoyi Club 1938 from November 18-24, 2024. This edition introduces two exciting components:
- “Search for 4 Stars” – empowering 150 young aspiring male & female golfers aged 18-30, currently working as caddies at Ikoyi Club.
- “Championship Kitty” – allowing golfers with a handicap of 10 and above to participate, promoting inclusivity and diversity.
The Corporate Golf Challenge for Charity continues, with net proceeds from team entry fees donated to charities/NGOs under the FirstBank SPARK initiative.
Partnerships and Collaborations
FirstBank has forged strategic partnerships with like-minded organizations to amplify the impact of this year’s championship. These collaborations align with the Bank’s objectives, leveraging collective expertise to create a world-class experience for participants and spectators.
WHAT THEY SAY…
“We are delighted to announce this year’s edition of the Lagos Amateur Open Golf Championship. As we celebrate 63 years of sponsoring the Championship, we reaffirm our dedication to empowering Nigerian youth and promoting national development. Golf has the power to unite, inspire, and transform lives. Through this tournament, we’ve witnessed remarkable success stories, from amateur golfers turning pro to community development initiatives driving positive change. FirstBank remains committed to supporting sports and development initiatives that shape Nigeria’s future and cement its position as a leader in Africa” – Folake Ani-Mumuney, Group Head, Marketing and Corporate Communications, FirstBank
On behalf of Ikoyi Club 1938 Golf Club, we are proud and excited to host the FirstBank Lagos Amateur Open Golf Championship once again. This remarkable 62-year partnership has consistently inspired amateur golfers to push their limits and has paved the way for those aspiring to become professional players.
We are confident that the 63rd edition will continue to uphold the excellence of previous tournaments. We warmly welcome FirstBank, the valued Strategic Partners, and all participating golfers and guests to Ikoyi Club 1938 Golf Club – Tade Adekunle, Golf Captain, Ikoyi Club 1938
Concierge Sports is honoured to serve as the Consultant and Event Manager for the prestigious FirstBank Lagos Amateur Open Golf Championship. As we celebrate the 63rd edition of this iconic event, we are particularly excited about the introduction of new sub-events that enhance empowerment and inclusivity within the Championship.
We extend our gratitude to our long-standing Strategic Partners for their continued support and warmly welcome our newly onboarded partners. Their collaboration is integral to the success of this renowned tournament – Kayode Oguntayo, Concierge Sports
From 18th to 24th November, we will witness a thrilling week of golf, and we eagerly anticipate crowning the next Amateur Champion of the year.
A Unity Bank customer, Mr. Amadi Chinmenem Gift Chike, has emerged as the latest winner of One Million Naira in the ongoing Cash Rewards Promo by Unity Bank Plc and CashToken Rewards Africa. CashToken Rewards Africa is a Cash-Reward-as-a-Service company that rewards customers for their patronage and loyalty.
Mr. Amadi, a customer from Unity Bank’s Aba Road Branch, Port Harcourt, Rivers State, won the cash prize after completing qualifying transactions on Unity Bank’s digital banking channels including Unifi, *7799#, and on his Unity Bank-issued Verve card. Through these transactions, he received CashTokens, which entered him into the weekly national consumer draw, where he was selected as the lucky winner of the N1 million prize.
The grand prize winner, Mr. Amadi is the second customer to claim the N1 million grand prize in the rewards promo, which commenced in November 2023. Since the launch, Unity Bank customers have collectively won over N6 million in cash rewards.
Unity Bank and CashToken Rewards promo offers guaranteed instant cash rewards and life-changing opportunities for loyal customers who transact on any of the Bank’s electronic payment platforms, including the Unifi mobile banking application and the *7799# USSD platform. Every card transaction earns customers CashTokens, which qualify them for the weekly national consumer draw, with prizes ranging from N5,000 to N100 million.
Presenting the cheque to the winner in Port Harcourt, Unity Bank’s Regional Manager for Port Harcourt/Uyo Region, Mr. Etop Ikpe, congratulated the winner and reiterated the Bank’s commitment to building a sustainable loyalty platform for customer engagement and satisfaction.
He said, “We are happy to see another one of our loyal customers win a substantial cash prize through the Unity Bank and CashToken Rewards Promo. This initiative aligns with our mission to reward customer loyalty while providing a seamless and rewarding banking experience. As we continue to innovate and enhance our digital banking platforms, we are committed to creating more opportunities for our customers to benefit from their relationship with Unity Bank.”
In his reaction, an elated Mr. Amadi said, “This is a reward for my steadfastness. I have been banking with Unity Bank for a long time and I am really happy to win the cash prize. I commend the bank for the initiative and Unity Bank has always come through in keeping their promises both in terms of service delivery and meeting expectations of customers.”
Also commenting on the development, Simi Adeoye, Chief Business Development Officer for CashToken Rewards Africa, added: “We are proud to partner with Unity Bank in bringing life-changing opportunities to their customers through our Cash-Reward-as-a-Service model. We aim to make every transaction meaningful by turning regular banking activities into chances for customers to win significant rewards. We congratulate Mr. Amadi on his win, and we look forward to creating more millionaires as the promo continues. Mr. Amadi just like other beneficiaries can easily cash out his win by dialling *6700#, following the prompt and transferring his wins directly to his Unity Bank account.”
