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MTN Shuts Down Offices Nationwide over SIM-NIN Linkage Crisis
Telecoms firm MTN has closed its offices nationwide.
“Yello customer, please be informed that our shops nationwide will be closed today, 30th July 2024,” the company said on its customer support X handle.
MTN, however, directed its customers to use their “digital channels” for support.
While it did not indicate the reason for the closure, the move came barely 24 hours after aggrieved customers vandalised MTN’s office in the Festac area of Lagos.
The aggrieved customers whose lines were disconnected for defaulting in the NIN-SIM linkage policy had stormed the office to complain over the move. But in viral videos spotted by Channels Television, some of them were seen pulling the office’s fence.
It took the intervention of police authorities in Lagos State to restore normalcy to the area.
“This should not be the way to go! Meanwhile, the DPO Festac and his men responded immediately after they got this report,” the spokesman of the Lagos State Police Command Benjamin Hundeyin wrote on his X handle while reacting to a video post of the vandalism.
“They succeeded in restoring normalcy and are still on the ground to maintain peace.”
In several parts of the country, customers whose lines were disconnected had b besieged MTN’s offices in a bid to rectify the issue.
Millions of phone users had seen their lines blocked for failure to link their National Identify Number (NIN) with their SIMS. That generated panic among many Nigerians. Some claimed it was part of the Federal Government’s measures to halt the planned protest over hardship and bad governance.
But the Nigeria Communications Commission (NCC) on Monday ordered the telecommunications firms to reactivate the blocked lines.
“The consumer is our priority, therefore, considering the challenges the blockages have caused, the Commission has directed all operators to reactivate all lines that were disconnected over the weekend in view of the short time available for consumers to undertake the verification of their NINs with their SIMs,” the spokesman for the regulatory body Reuben Muoka said.
“Reactivated consumers are to note that this is for a limited period to allow them to properly link their NIN to their SIM,” the regulator added.
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Headlines
‘Hands off’: Millions of People Join Protests Against Trump and Elon Musk Across All US States
Millions of people took part in protests against President Donald Trump and Elon Musk across all 50 states and globally on Saturday, organized by a pro-democracy movement over “hostile takeover” and attack on American rights and freedoms.
According to CNN, over 1,400 “Hands Off!” mass-action protests were held at state capitols, federal buildings, congressional offices, Social Security’s headquarters, parks and city halls throughout the entire country – anywhere “we can make sure they hear us,” organizers said.
“Hands Off!” demands “an end to this billionaire power grab.”
“Whether you are mobilized by the attacks on our democracy, the slashing of jobs, the invasion of privacy, or the assault on our services – this moment is for you,” the event flyers state. “We are setting out to build a massive, visible, national rejection of this crisis.”
Nearly 600,000 people had signed up to attend the events, some of which took place in major cities like London and Paris, according to Indivisible, one of the organizations leading the movement in collaboration with a nationwide coalition that includes civil rights organizations, veterans, women’s rights groups, labor unions and LGBTQ+ advocates.
Organizers say they have three demands: “an end to the billionaire takeover and rampant corruption of the Trump administration; an end to slashing federal funds for Medicaid, Social Security, and other programs working people rely on; and an end to the attacks on immigrants, trans people, and other communities.”
Commissioner of Police, CP Olajide Rufus Ibitoye, acting on the orders of the Inspector General of Police, Kayode Egbetokun, through the Deputy Inspector-General of Police in-charge of Force Intelligence Department (FID) Abuja, has extended an invitation to the Emir of Kano, Muhammad Sanusi II, for an “investigative meeting with regards to an incident that occurred during the Sallah celebration within your domain”.
The said incident is in connection with the violence that broke out during the recent Eid-el-Fitr procession in Kano, which resulted in the death of a local vigilante member.
The incident happened as the Emir’s entourage moved from the Eid prayer ground to the palace in a traditional procession. The clash, which marred the otherwise peaceful celebration, led to the tragic loss of life of a vigilante member, Surajo Rabiu, and left one other injured.
The invitation was conveyed in an official letter dated April 4, 2025, and signed by Commissioner of Police, CP Olajide Rufus Ibitoye, on behalf of the Deputy Inspector-General of Police in-charge of Force Intelligence Department (FID) Abuja.
The letter reads: “I have the directives of the Inspector General of Police, through the Deputy Inspector General of Police, Force Intelligence Department (FID), to invite you for an investigative meeting with regards to an incident that occurred during the Sallah celebration within your domain.”
The Emir has been requested to appear before the Force Intelligence Department in Abuja, opposite the Police Headquarters, Area 11, by 10:00am on Tuesday, April 8, 2025.
This development comes amid heightened tensions in Kano State following the earlier decision by the State Police Command to ban the annual Durbar festival due to security concerns. The ban, announced days before the Eid-el-Fitr celebration, was intended to prevent any possible breakdown of law and order during the festive period.
However, despite the suspension of the Durbar, a motorcade procession of Emir Sanusi II still took place on the third day of the Eid-el-Fitr celebrations.
The Kano State Police Commissioner, CP Ibrahim Adamu Bakori, had also inaugurated an eight-member Special Investigation Panel (SIP) to investigate the violence.
As at the time of this report, there has been no official response from the Emir Sanusi II’s palace regarding the Police invitation.
Dr Hakeem Baba-Ahmed, the political adviser to President Bola Tinubu, has resigned his appointment.
Reports say the former spokesman of the Northern Elders Forum (NEF) tendered his resignation about two weeks ago.
Further reports quoting presidency sources did not, however, provide details of the reasons for his decision, but only stated that it was on personal grounds.
Baba-Ahmed was appointed in September 2023 as Special Adviser on Political Matters in the Office of Vice President Kashim Shettima.
Over the past 17 months, he had represented the presidency at several public fora, including a recent national conference themed: “Strengthening Nigeria’s Democracy: Pathway to Good Governance and Political Integrity”, which held from January 28 and 29, 2025 in Abuja.
