Business
Customer Service Week: Unity Bank MD Celebrates Frontline Staff, Reaffirms Commitment to Excellence
The Managing Director/Chief Executive Officer of Unity Bank Plc, Mr. Ebenezer Kolawole, has said that a service culture built on responsiveness and innovation will differentiate the impact that customer service can make in any organisation.
Making the remarks at the flag off of the Customer Service Week 2025 in Unity Bank, Mr. Kolawole stated that “apart from constantly improving the way in which better customer support can be achieved, the increasing sophistication of our customers have made the Bank to also begin to focus more on customer experience innovation with investment being made in technology, systems, and people which enable us redefine our customer journey altogether”.
While extolling the Bank for always rising to any occasion, the Managing Director celebrated the resilient frontline staff for their unwavering dedication and reaffirmed the institution’s commitment to delivering exceptional customer service across all touch points, stating that this year’s celebration, themed “Mission: Possible,” underscores the Bank’s unwavering belief that every customer needs can be met through innovation, teamwork, and with service culture.
“The Bank’s customer service teams are well acclaimed for their passion, professionalism, and resilience in fulfilling the institution’s mission to provide exceptional service to its growing customer base”, the Unity Bank MD further stated.
In further acknowledgement, Mr. Kolawole stated: “At Unity Bank, our mission is clear — to make banking simple, accessible, and rewarding for every customer. ‘Mission Possible’ captures the spirit with which we approach every challenge and opportunity to serve; whether through our digital platforms, branch interactions, or customer support channels”.
Additionally, the Bank’s Chief Customer Service Officer, Elfrida Igebu, emphasised the significance of recognising and celebrating staff who consistently go above and beyond to serve customers.
“This year’s theme reminds us that what may seem challenging is always achievable with the right attitude, teamwork, and customer-first mindset. Our frontline teams embody this every day by demonstrating that at Unity Bank, service excellence is not just a goal, it is our mission,” Igebu said.
Throughout the week, Unity Bank organised activities across its branches and offices nationwide to reflect the Customer Service Week 2025, from customer appreciation engagements, Award of recognition for Staff, setting up festive ambience and decor, flamboyant service and cultural costumes donned by members to digital media activations.
In time past, Unity Bank was among the first financial institutions to introduce a multilingual USSD platform, *7799#, and from then onwards, the Bank continues to upgrade features of its mobile banking platform, Unifi app, for optimisation, reinforcing customer experience innovation and convenience.
For many Nigerians, home ownership has always felt like a long dream parked somewhere between someday and maybe. However, the MREIF Mortgage Loan by FirstBank of Nigeria is quietly changing that narrative.
Here are five things you should know:
1. Designed for Real People.
This is not a luxury only scheme. It is structured to help middle income earners move from rent payments to ownership with a manageable repayments plan.
2. Single-Digit Interest Is Real (Yes, Really)
At 9.75% per annum, this isn’t your typical Nigerian mortgage with rates that make your eyes water. In a market where double-digit interest is the norm, this government-backed rate feels almost like a financial hack.
3. It is a Step Toward Financial Security.
Rent is an expense. A mortgage is an asset building strategy. This loan bridges the gap between today’s income and tomorrow’s equity.
4. The Diaspora Dream Is Alive
Nigerians abroad, take note; you can access this too. All you need is credit scores from international agencies like Equifax (plus a few extra documents) and that Lagos or Abuja home isn’t just a retirement fantasy anymore. It turns real.
5. Your Down Payment Just Got Smaller
Forget saving 30-40% upfront. MREIF requires just 10% equity contribution. That ₦100 million home? You need ₦10 million, not ₦30 million. The barrier to entry has never been this low for genuine homeownership.
Ready to stop renting and own your own home? MREIF is the key. Visit the FirstBank website now to get started.
In celebration of the Easter season, Adron Homes and Properties Limited has announced the launch of its much-anticipated Easter Fiesta Promo, offering Nigerians a unique opportunity to secure land ownership with a 30 percent discount and flexible payment plans of up to 36 months.
The promo, which runs for a limited period, is designed to make property acquisition easier and more rewarding for families, working professionals, entrepreneurs, and investors seeking to build long-term wealth through real estate.
According to the company, the Easter Fiesta covers its estates located in Lagos, Shimawa, Sagamu, Atan–Ota, Papalanto, Abeokuta, Ibadan, Osun, Ekiti, Abuja (FCT), Nasarawa, and Niger.
Management noted that Easter symbolizes renewal, sacrifice, and new beginnings, values that align with the company’s mission of helping Nigerians secure tangible assets that create generational impact.
“Easter represents hope and a fresh start. At Adron Homes, we believe one of the most meaningful ways to embrace new beginnings is through property ownership. This promo is structured to remove financial barriers and encourage more Nigerians to invest in land, which remains one of the safest and most reliable assets,” the company stated.
Beyond the 30 percent discount, subscribers will also enjoy structured gift packages under both Platinum and Compact plot categories, with milestone-based rewards ranging from food items and livestock to household appliances. The initiative is aimed at providing immediate value while customers build long-term investment portfolios.
Industry analysts have consistently identified land banking in rapidly expanding suburban corridors as a strategic hedge against inflation and economic uncertainty. By offering extended installment plans of up to 3 years, Adron Homes is positioning itself as a key player in addressing accessibility challenges in Nigeria’s housing ecosystem.
With verified titles, strategic estate planning, and customer-friendly payment structures, the company continues to reinforce its reputation as one of Nigeria’s leading real estate brands.
As the Easter celebration approaches, prospective subscribers are encouraged to take advantage of the limited-time Easter Fiesta offer through accredited marketers and Adron Homes offices nationwide.
This Easter, the company urges Nigerians to look beyond short-term festivities and embrace investments that build a lasting legacy.
Ecobank Nigeria, a subsidiary of the leading pan-African financial services group Ecobank Group, has unveiled a significantly enhanced version of its multi-award-winning gender financing initiative, Ellevate by Ecobank, as part of activities commemorating International Women’s Day 2026. The upgraded programme reinforces the bank’s long-term commitment to advancing women-led enterprises in Nigeria and across Ecobank’s pan-African footprint.
Originally launched to improve access to finance for women-owned, women-led, and women-focused small and medium-sized enterprises (SMEs) within its Commercial Banking segment, the enhanced Ellevate programme now adopts a broader, more inclusive structure. The new framework extends across all business segments, positioning Ellevate as a comprehensive ecosystem designed to address the structural financing and growth barriers faced by women entrepreneurs.
Speaking on the development, Managing Director of Ecobank Nigeria, Bolaji Lawal, said the enhanced programme further strengthens the bank’s ambition to be the financial partner of choice for women entrepreneurs.
“Since its launch in Nigeria in July 2021, Ellevate has delivered meaningful impact for SMEs and women-led businesses. This next phase deepens our value proposition and reinforces our resolve to remain the preferred financial partner for women entrepreneurs,” he said.
Under the expanded structure, beneficiaries will enjoy improved access to credit on competitive terms, including more flexible collateral considerations aimed at easing traditional financing constraints. Beyond lending, the programme integrates digital payment, collections, and cash management solutions to enhance operational efficiency and support scalability.
A core pillar of the enhancement is structured market access. Through the bank’s MyTradeHub online matchmaking platform and e-commerce enablement capabilities, women entrepreneurs will be better positioned to connect with customers and trade partners across Africa, facilitating cross-border expansion and participation in regional value chains.
The initiative also incorporates robust non-financial support mechanisms, including targeted training programmes, leadership development sessions, and knowledge-sharing platforms to strengthen managerial capacity and long-term sustainability. This is complemented by access to customised wealth management advisory services, integrated insurance solutions, and a loyalty framework offering commercial incentives through select retail and lifestyle partnerships.
Lawal noted that the programme aligns with Ecobank’s broader ambition to drive inclusive growth by empowering women as critical contributors to economic development.
“African businesswomen deserve world-class banking solutions that drive turnover, profitability, and sustainable growth. Our approach goes beyond financial inclusion to building an enabling ecosystem that enhances competitiveness and long-term resilience,” he added.
He further highlighted that Ecobank Nigeria consistently hosts flagship platforms such as Adire Lagos, Oja Oge, +234Art Fair, the Lagos Pop-Up Museum, SME Bazaar, and the Design & Build Exhibition, which provide prominent opportunities for showcasing and elevating women-owned businesses.
With this enhancement, Ecobank Nigeria deepens its strategic positioning in gender-lens financing while aligning with its wider pan-African mandate to advance financial inclusion, SME development, and regional trade integration.
