Business
FirstBank Offers Support To SMEs in Education Sector Through the Pandemic
By Chinyere Nwokeoma, NAN
First Bank of Nigeria Limited has offered to give financial support to Small and Medium Enterprises (SMEs) in Education Sector to cushion the effects of the COVID -19 pandemic. Mr. Bankole Adediran, Head, Transaction Banking Products, FirstBank, made this known at the Bank’s SMEConnect webinar with theme: “Managing Your School through the Pandemic: Engagement and Retention Strategies”.
Adediran said that the Bank was ready to partner with SMEs in the education sector through the period of the novel coronavirus pandemic to sustain their businesses.
“FirstBank, as an institution, is very passionate about education, and will continue to support the sector,” he said.
He said that the Bank would continue to reinforce its leading role at enabling the growth of the educational sector in the country.
Adediran said that the Bank had an array of financial products that could be accessed by SMEs in the educational sector in the period of COVID -19.
He said SMEs in the sector could key into FirstEdu Loan targeted at private nursery, primary and secondary schools to assist the schools in achieving their desired growth in medium and long terms.
According to him, the product provides funding advancement of up to N20 million for schools with a minimum of 100 students with school fees collection domiciled at FirstBank.
Adediran said that, with the product, school owners/proprietors could stay ahead to make learning easy and conducive for students.
He said the Bank had launched various interventions and initiatives to support the sector to navigate through challenges occasioned by COVID -19.
He noted that FirstBank recently launched an e-learning initiative aimed at reaching out to one million students across the country to ensure they would be academically engaged while at home.
Adediran also said that the Bank supported 10 universities and three secondary schools across the country with major infrastructure projects.
He added that the Bank donated 20,000 e-learning devices to the Lagos State Government to promote online learning for students in the public schools.
Adediran urged schools must learn from the COVID -19 pandemic by embracing automation to plug leakages in the sector.
Mrs. Folasade Adefisayo, Commissioner for Education, Lagos State, who was a panelist at the webinar, commended the Bank for donating 20,000 devices with six months data, to the state for e-learning.
Adefisayo said the state reached out to many companies for support at the wake of the pandemic and that FirstBank came to its aid.
She disclosed that all the schools were not prepared for the situation, noting that most children in public schools did not have device and data for online learning.
“This pandemic has been a terrible thing, and one lesson from it is that we have not invested enough in solutions we can deplore at a time like this,” Adefisayo said.
She said that the pandemic had forced Nigerians to be more creative and innovative, adding that schooling would no longer be the same again.
Adefisayo called on teachers to change their teaching and learning strategies, saying that COVID -19 had changed learning.
Also, Dr. Yomi Otubela, President, National Association of Proprietors of Private Schools (NAPPS), said the association had responded greatly by interfacing between government and its agencies since the beginning of the pandemic.
Otubela said the Central Bank of Nigeria was working out modalities for palliatives for schools and teachers who had not been receiving salaries since the pandemic started.
He noted that there had been an increase in rape, kidnapping and robbery as a result of COVID -19.
Mr. Wale Abioye, Team Lead, Customer Practice in Management Consulting (KPMG), said the pandemic had impacted negatively on many sectors of the economy, especially education.
Abioye highlighted some of the negative impacts of the pandemic to include financial/economic, structural, social and policy challenges.
He said many SMEs in the educational sector could be out of business due to the pandemic, thereby increasing unemployment rate.
Mr. Babatunde Vaughan, Education Lead, Modern Classroom, Microsoft Nigeria, said the company had introduced a lot of products to make online learning easy and interesting.
“COVID -19 is a very unique period for everyone, change has come and we will continue to experience change.
“We must be more proactive than reactive,” Vaughan urged.
Fidelity Bank’s market leadership has been affirmed once again as the tier-one lender bagged double honours at the BusinessDay Bank and Other Financial Institutions’(BAFI) Awards 2025.
At the awards ceremony, which was held at the Lagos Continental Hotel, Victoria Island, Lagos on Saturday, 11 October 2025, Fidelity Bank was presented with the awards for the “Best Bank for Export & Trade Finance” and “Most Innovative Bank of the Year”.
Dedicating the Export and Trade Finance Award to its customers, the Managing Director/Chief Executive Officer, Fidelity Bank Plc, Dr Nneka Onyeali-Ikpe,OON, who was represented by the Executive Director/Chief Operations and Information Officer, Stanley Amuchie, said, “This recognition underscores our unwavering commitment to promoting non-oil exports and supporting Nigerian businesses to compete globally through initiatives such as the Fidelity International Trade & Creative Connect (FNITCC) and the Export Management Programme (EMP).
“I dedicate this award to all our exporters who continue to showcase the best of Nigeria to the world, our loyal customers, and our partners for their steadfast support.”
The BAFI Awards is the benchmark of distinction for institutions in the Nigerian financial services sector.
Now in its 12th year, the awards recognise and celebrate organisations that are excelling in the delivery of financial services in Nigeria.
The award acknowledges organisations demonstrating leadership, vision and impact in driving Nigeria’s growth trajectory.
Fidelity Bank’s recent recognition is attributed to significant accomplishments over the past twelve months.
Notable milestones include the inauguration of the first privately constructed onshore oil export terminal in Nigeria in fifty years at the Otakikpo Marginal Field, which was funded by Fidelity Bank and commissioned by President Bola Ahmed Tinubu last week.
Additionally, the Bank launched the Fidelity SME Hub, a multipurpose facility designed to support small businesses through innovation, collaboration, and capacity-building initiatives.
Furthermore, Fidelity Bank organized the third edition of the Fidelity Nigeria International Trade & Creative Connect (FNITCC) in Atlanta, Georgia, USA, in September 2025.
This event provided local businesses with opportunities to engage in deal rooms with U.S. buyers, including prominent retailers such as Walmart and Target, fostering potential partnerships.
“The innovation award is a special one for us as it validates our continued drive to enhance operational efficiency, elevate customer experience, and strengthen business performance. We sincerely appreciate BusinessDay Media for this recognition and reaffirm our commitment to introducing more impactful innovations that empower our customers and advance the Nigerian financial services industry”, commented Amuchie.
UBA Foundation, the corporate social responsibility arm of the United Bank for Africa (UBA) Plc, has announced that the winners of the 2025 edition of the annual National Essay Competition (NEC) will receive educational grants worth over N22.5 million to study at any African university of their choice.
This year, the first-prize winner will receive N10 million university grant, which represents a substantial 33% increase up from the N7.5 million awarded last year. The second and third-place winners will each receive N7.5 million and N5 million educational grants, respectively, up from the N5 million and N3.5 million awarded last year.
Apart from the cash prizes, the writers of the 12 best essays will go home with brand-new laptops and other educational tools to help them prepare towards their tertiary research work and other studies.
The NEC is part of UBA Foundation’s education initiative, which is aimed at promoting literacy and encouraging healthy intellectual competition amongst senior secondary school students in Nigeria and across the African continent.
The students are required to research on and write on the essay topic: “Nigeria is characterised by diverse cultures, ethnicities, and religions. How can young Nigerians deploy diversity to build a united nation?”
The Managing Director/CEO, UBA Foundation, Bola Atta, who spoke on the opportunities the competition offers to students, emphasised why the foundation has continues to invest in the initiative.
“The deliberate and significant increase in the value of these educational grants underscores our dedication to investing in academic excellence and alleviating the financial burden of higher education for Nigerian students and their families. We are confident that this will further inspire a culture of academic achievement and critical thinking,” she explained.
According to her, “UBA Foundation remains deeply committed to creating impactful opportunities for the youth, who are the future of our continent”
To be eligible, participants must be Nigerian students in senior secondary school and are required to submit scanned copies of their handwritten essays (not more than 750 words), a recent passport photograph, and a copy of their birth certificate, National ID, or international passport via the dedicated portal on the UBA Foundation’s official website.
The deadline for submission of entries is Friday, October 17th, 2025, and applications can be accessed and submitted through the Foundation’s official website ubagroup.com/uba-foundation/national-essay-competition/, or by scanning the QR code available on the posters and websites.
UBA Foundation is the corporate social responsibility arm of the United Bank for Africa Plc, charged with the mission to improve the socio-economic development of communities across the African continent. The Foundation’s activities focus on development-driven interventions in the areas of Education, Environment, and Economic Empowerment and special projects.
Business
Customer Service Week: Unity Bank MD Celebrates Frontline Staff, Reaffirms Commitment to Excellence
The Managing Director/Chief Executive Officer of Unity Bank Plc, Mr. Ebenezer Kolawole, has said that a service culture built on responsiveness and innovation will differentiate the impact that customer service can make in any organisation.
Making the remarks at the flag off of the Customer Service Week 2025 in Unity Bank, Mr. Kolawole stated that “apart from constantly improving the way in which better customer support can be achieved, the increasing sophistication of our customers have made the Bank to also begin to focus more on customer experience innovation with investment being made in technology, systems, and people which enable us redefine our customer journey altogether”.
While extolling the Bank for always rising to any occasion, the Managing Director celebrated the resilient frontline staff for their unwavering dedication and reaffirmed the institution’s commitment to delivering exceptional customer service across all touch points, stating that this year’s celebration, themed “Mission: Possible,” underscores the Bank’s unwavering belief that every customer needs can be met through innovation, teamwork, and with service culture.
“The Bank’s customer service teams are well acclaimed for their passion, professionalism, and resilience in fulfilling the institution’s mission to provide exceptional service to its growing customer base”, the Unity Bank MD further stated.
In further acknowledgement, Mr. Kolawole stated: “At Unity Bank, our mission is clear — to make banking simple, accessible, and rewarding for every customer. ‘Mission Possible’ captures the spirit with which we approach every challenge and opportunity to serve; whether through our digital platforms, branch interactions, or customer support channels”.
Additionally, the Bank’s Chief Customer Service Officer, Elfrida Igebu, emphasised the significance of recognising and celebrating staff who consistently go above and beyond to serve customers.
“This year’s theme reminds us that what may seem challenging is always achievable with the right attitude, teamwork, and customer-first mindset. Our frontline teams embody this every day by demonstrating that at Unity Bank, service excellence is not just a goal, it is our mission,” Igebu said.
Throughout the week, Unity Bank organised activities across its branches and offices nationwide to reflect the Customer Service Week 2025, from customer appreciation engagements, Award of recognition for Staff, setting up festive ambience and decor, flamboyant service and cultural costumes donned by members to digital media activations.
In time past, Unity Bank was among the first financial institutions to introduce a multilingual USSD platform, *7799#, and from then onwards, the Bank continues to upgrade features of its mobile banking platform, Unifi app, for optimisation, reinforcing customer experience innovation and convenience.
