Metro
Food for Living: Exceed Expectations
By Henry Ukazu
The first step in exceeding your customer’s expectations is to know those expectations – Roy H. Williams
Greetings Friends,
In today’s world, everybody wants to succeed. Nobody wants to fail. Hence, the saying, success has many fathers while failure is an orphan. The desire of every progressive and rational mind is to be successful. No company, organization, entrepreneur or even association wants to fail. No student wants to fail. This is the more reason every parent trains his/her child not only to be morally sound in character but also academically empowered. The same goes for every cooperate organization which provides training opportunities for their employees in order for them to be properly equipped to do the job.
Entrepreneurs on the other hand never give up in their struggle to succeed, especially when they look back to see how far they have come. They put in so much work by researching, learning, and unlearning in order to be relevant in our contemporary society. Service providers are not left out, they go all out to exceed their customers’ expectations by giving them the best of services.
During the course of this article, we shall be discussing in a holistic and detailed manner dynamic ways on how we can exceed expectations. But the bigger picture will be on how you can exceed your expectations, the expectations of your clients, and the expectations of naysayers who didn’t believe in you nor saw the big picture. You may have had dreams of becoming a distinguished Captain of an industry, you may even have a desire of going higher in cooperate ladder, but your supervisor or director tends to limit your opportunities due to roadblocks which has programmed to make you fail on arrival. You may have never had the desire of going over and beyond due to the limiting factors like your environment, financial circumstances, physical disability or even health condition which might have limited your capability. All these are the strange voice which might tend to limit your dreams or chances of succeeding in life.
To exceed is to go over and beyond expectations. It can even be an inspiration to someone. It takes a lot of courage to exceed expectations just like it takes a lot to succeed in life and business. In order to truly exceed expectation, you must create something of value which must be appreciated. When you create value or become a person of substance who addresses problems, the world will celebrate you. Value is the hallmark of exceeding expectations. A typical example of someone who exceeded expectation is Jack Ma, the founder of Alibaba. Billionaire Alibaba founder Jack Ma was rejected from every job he applied to after college, even KFC. After college, Ma applied for 30 jobs in his home city of Hangzhou, China. He was rejected from every one. At KFC, 24 people applied for the job, and while 23 were hired — he wasn’t one of them. The same thing happened when he tried to be a cop. This time four of five applicants were hired, all except Ma. According to Jack Ma “My cousin and I waited for two hours in a long queue to be the waiter for the four-star hotel in my city, on a very hot day,”. “My cousin’s score was much lower than mine, but he was accepted and I was rejected!” Ma was even turned down by Harvard 10 times. Ma says the continued rejection was painful. But it prepared him for his entrepreneurial future. Ma believed in himself. His fortitude came in handy when he founded Chinese e-commerce site Alibaba in 1999. In the beginning, Ma heard “no” a lot, but never doubted his capacity to exceed expectations. According to Ma “When you share a lot of failure stories, you learn.”
Jack Ma turns 55 on Sept. 10, 2019, and is currently worth $38.2 billion. Yet Ma once made $12 dollar per month as an English teacher. His achievements are practically unbelievable considering his meager, humble beginnings. Along the way, he failed more times (and more spectacularly) than most of us could stomach in a lifetime.
Exceeding your expectations are not limited to only to you, but it also transcends to other people who have never believed you in you. We all have experienced one form of a disservice in one or way or the other. This can be either from an employee, an elderly person who never saw anything good in you, a friend, colleague or even a sibling or parent who had a form of doubt about your ability to succeed in life. In order for you to cast out their fears and doubts, the onus is on you to exceed their expectations by humbling them with your success. According to Roy H. Williams, “The first step in exceeding your customer’s expectations is to know those expectations.”
We shall be discussing how to exceed expectations. The first step and requirement of exceeding expectation are believing in yourself. You just have to think positive regardless of the opinion people have around. Yes, sometimes it can be challenging when the odds are against you, for instance, you may have great ideas, but lack resources to execute it. Let me share a personal experience with you during my formative years in the USA, I had terrible writing skills. My writing skills were horrible, to say the least. I had “supposed mentors” who were meant to assist me in honing my writing skills, but the experience wasn’t rosy as expected. I was technically helpless, but fortunately, my networking and personal relationship skills connected me to resourceful mentors who look beyond my horrible writing skills to horn my writing skills. They were kind enough to edit my works at regular intervals. This process enabled me to learn and in turn improved my writing skills. The teachings and mistakes I made enabled me to write my first book. Mere looking back I can say, my supposed mentors wouldn’t believe I will come this far. I exceeded their expectations.
Let me share valuable tip on how to exceed expectations for business-minded people. You can exceed expectations by providing quality service to your customers. Nobody likes shady work. You can also exceed expectations with speed and accuracy. When you deliver great service to your clients, you gain not only their confidence but also their loyalty. Another way of succeeding is by connecting with your customers by applying the three communication rule: 1. Golden Rule: Treat people the way you want them to treat you; 2. Platinum Rule: Treat people the way they wish to be treated and, and 3. The double-platinum rule which literary means give people more than they deserve. Your customers can literally be loyal if you connect with them. Don’t be interested only in their money, but also let them know they are appreciated. Moral: Try to think of something memorable you can do for every customer. Also if you ever get an opportunity to do more, then do it.
Further more, you can give value by doing more than is expected or required from you. Do more than expected. You can exceed expectations in quality or service. A great customer service leaves a lasting memory. The expectations you exceed today become the seed for new opportunities in the future. This may seem to be an obvious fact, but many people fail to connect today’s actions with future opportunities.
1. Manage Expectations:
Depending on where you work, you can exceed expectations by managing your boss expectations. You must make time to understand what your boss expects when it comes to project deadlines and deliverables.
2. Keep your skills up-to-date
As technology evolves, so must professionals. Whether it is the latest version of the software or regulatory changes, “Staying abreast of the latest developments in your industry can show continuous improvement and help you become a more efficient and effective employee.”
3. Differentiate yourself
Last but not least, identify what differentiates you professionally from the rest and make it a characteristic that your boss can depend on. Making small efforts such as routinely showing up to work early each day or consistently finding new, more efficient ways to accomplish everyday tasks can help you position yourself as a valuable resource to your boss and team. While many professionals may have the qualifications to do the job, differentiating yourself and what unique elements you can bring to the table will set you apart. You want to demonstrate to your boss that you can continue to add value to the team and its goals. Ask yourself each day ‘how can I make my boss’s job easier?’ and you can begin to meet and exceed their expectations.”
I’ll end this article by sharing some inspiring secrets about Jack Ma on his entrepreneurial journey to inspire you.
1. Didn’t give up after failing many exams at school; Surprisingly, Ma’s not alone. There’s a tradition of other great minds, including Albert Einstein, Winston Churchill, and Abraham Lincoln.
2. He scored 1 out of 120 points on the math portion of his college entrance exam.
3. He wasn’t deterred after being rejected from Harvard 10 times.
4. He stayed optimistic after being turned down for 30 jobs. After graduating from college, he applied to 30 different jobs and was subsequently rejected by all of them. He even applied to be a police officer, but he was rejected with three simple words: “You’re no good.”
5. He was the only interviewee (out of 24) rejected by KFC.
6. He couldn’t convince Silicon Valley to fund Alibaba: Even after he started Alibaba, he suffered multiple failures. It wasn’t profitable the first three years.
In summary, if Jack Ma can exceed expectations, you too can do succeed regardless of your setbacks. Jack Ma is a classic rags-to-riches, but even more impressive than his fabulous wealth is his uncanny level of persistence. He is proof that no series of failures despite how depressing can keep someone from achieving their dreams. What this shows us is that Ma is the paradigm of persistence. As Ma says: “If you don’t give up, you still have a chance. Giving up is the greatest failure.”
I will like to end by asking a question; what expectations would you like to exceed?
Henry Ukazu writes from New York. He works with the New York City Department of Correction as the Legal Coordinator. He’s the author of the acclaimed book Design Your Destiny – Actualizing Your Birthright To Success.
By Tolulope A. Adegoke PhD
…The Systemic Blueprint for Collective and Enduring Impact
“True impact scales through a virtuous cycle: the purposeful individual inspires the principled corporation, which advocates for the farsighted nation—each elevating the other to build a legacy that endures” – Tolulope A. Adegoke, PhD
The journey of legacy-building, as initiated in our previous discourse, begins in the quiet, deliberate space of self-examination. “Zero to Global Impact: Auditing Yourself for a Sustainable Legacy,” established the non-negotiable prerequisite of the personal audit—a rigorous introspection across the four pillars of Vision/Values, Skills/Knowledge, Influence/Networks, and Actions/Outputs. This process answers the fundamental questions of why we act and who we aspire to become as agents of change.
However, the transformation from introspection to transformation, from individual intent to systemic impact, represents the next critical phase. This evolution requires a shift in mindset: from being a solitary sculptor, carefully carving a personal monument, to becoming a master architect, designing resilient structures that others can inhabit, build upon, and thrive within for generations. The challenge, and the profound opportunity of our time, is to scale the principles of sustainable legacy-building beyond the individual to the monumental scales of corporate enterprise and national governance.
This comprehensive sequel, therefore, moves from the microscope of the self to the drafting table of the collective. We will meticulously unpack a detailed, actionable framework for constructing scalable legacies across three interdependent tiers of influence: the Individual (the Architect), the Corporation (the Institution), and theNation (the Ecosystem). By exploring the unique responsibilities, strategies, and possibilities at each tier, we provide a master blueprint for turning audited potential into orchestrated, global impact.
The Scalable Legacy Framework: An Interdependent Model of Change
Sustainable impact is not a linear path but a dynamic, iterative process. It originates from a Purpose-Driven Core, is amplified and operationalized through Strategic Pillars, and achieves genuine, enduring scale via Multiplier Effects that reshape the entire environment. The following blueprint visualizes this powerful, reinforcing progression:
As illustrated, the individual’s clarity of purpose is the essential seed from which all else grows. This purpose is then championed within and through corporate structures, which provide the resources and reach to amplify impact. Nations, in turn, can create the fertile ground—the policies, education, and infrastructure—that enables corporations and individuals to flourish in their legacy-building endeavors. Crucially, the flow is reciprocal: progressive national policies influence corporate behavior, and purpose-driven corporations attract and develop conscious individuals, creating a virtuous cycle of escalating positive impact.
Tier 1: The Individual Architect – Engineering a Life of Intentional Impact
The individual remains the fundamental catalyst for all change. With the personal audit complete, the task shifts to architectural execution—designing a life where daily actions are consciously aligned with long-term significance.
Elaborated Blueprint for Action:
· From Vision to a Strategic Portfolio of Impact Projects: The modern professional must transcend the confines of a single job description. The legacy-conscious individual strategically manages their career as a “diversified portfolio of impact projects.” Your primary employment is one key asset in this portfolio. Other holdings might include a pro-bono mentorship role guiding young professionals, a leadership position in a community non-profit, a personal research initiative into a sustainable technology, or a creative pursuit that advocates for social change. This portfolio approach not only diversifies your impact channels but also builds resilience, ensuring that your legacy is not dependent on a single institution or role.
· From Skills to Curating Knowledge Ecosystems: The goal evolves from being a mere repository of skills to becoming a curator and distributor of knowledge. This involves the systematic codification of expertise—creating detailed whitepapers, recording instructional modules, developing standardized templates, or maintaining a thought-leadership blog. By creating this “open-source” repository for your network, you transition from a knowledge hoarder to a knowledge hub. This strategy ensures that your expertise compounds, creating a living, growing ecosystem that educates and empowers others long after your direct involvement has ceased.
· From Networks to Strategic Impact Coalitions: Move beyond passive networking to the active formation of focused, mission-driven “impact coalitions.” Identify a specific, tangible challenge aligned with your core vision—for instance, “reducing plastic waste in the local supply chain” or “improving digital literacy in underserved communities.” Then, intentionally gather a small, dedicated group of diverse stakeholders from your network to address it. This transforms your network from a static Rolodex into a dynamic engine for collaborative problem-solving, creating a powerful force multiplier for your individual efforts.
The Expanded Possibility: The individual architect becomes a living prototype of integrated success. By demonstrating that professional achievement and profound positive impact are not mutually exclusive but synergistic, they serve as a powerful beacon. This influence ripples outward, inspiring peers, shifting team dynamics, and gradually elevating the cultural expectations within their organizations and communities, thereby creating a grassroots foundation for widespread change.
Tier 2: The Corporate Institution – Weaving Legacy into Organizational DNA
Corporations represent the most powerful institutional force in the global landscape. Their capacity for impact—through technological innovation, global supply chains, capital allocation, and cultural influence—is unprecedented. A legacy audit for a corporation must therefore transcend peripheral Corporate Social Responsibility (CSR) initiatives and even the more integrated Environmental, Social, and Governance (ESG) reporting. The ultimate goal is to evolve into a fully Purpose-Driven Enterprise, where legacy is the core operating system, not a sidelined application.
Elaborated Blueprint for Action:
· Audit and Realign the Corporate Soul: This begins with a courageous, enterprise-wide audit mirroring the personal one. Leadership must ask:
o Vision/Values: Is our stated purpose the definitive litmus test for all major strategic decisions, including mergers and acquisitions, market entry, and capital expenditure? Does it guide us in times of ethical crisis?
o Skills/Knowledge: Are we investing sufficiently in Research & Development dedicated to sustainable and circular solutions? Are we proactively up-skilling our workforce for the green economy, future-proofing both our employees and our business model?
o Influence/Networks: Are we leveraging our industry influence to advocate for higher ethical standards and progressive public policies? Are we engaging in pre-competitive collaborations with rivals to solve systemic issues like supply chain transparency or carbon neutrality?
o Actions/Outputs: Have we moved beyond short-term shareholder primacy to adopt a integrated triple-bottom-line framework that rigorously measures our performance against social equity, environmental stewardship, and financial prosperity?
· Incentivize Legacy-Driven Leadership and Innovation: To operationalize purpose, incentive structures must be fundamentally redesigned. A significant portion of executive compensation and bonus pools should be tied to the achievement of ambitious, measurable legacy metrics—such as net-zero carbon milestones, employee well-being and diversity indices, and supply chain ethical compliance scores. Furthermore, corporations must foster intra-preneurship by creating internal incubators and innovation grants specifically earmarked for employee-led projects that tackle social and environmental challenges aligned with the company’s core mission.
· Embed Transparency and Stakeholder Capitalism: A true legacy is built on trust. This requires radical transparency through detailed, audited annual impact reports that openly discuss both successes and failures. It also means formally embracing a stakeholder capitalism model, where the interests of employees, customers, suppliers, communities, and the environment are given serious weight in corporate governance, alongside those of shareholders.
The Expanded Possibility: The corporation transforms from a perceived extractive entity into a regenerative and integral part of society. It builds unshakeable brand loyalty, attracts and retains the most talented and purpose-seeking employees, mitigates long-term regulatory and reputational risks, and unlocks new markets through sustainable innovation. In doing so, it generates superior, durable shareholder value by actively contributing to the health and stability of the world upon which its business depends.
Tier 3: The National Ecosystem – Governing for Intergenerational Equity
Nations are the ultimate stewards of the rules, infrastructure, and cultural context that shape all other activities. The legacy of a nation is not measured by the GDP of a single quarter but by the long-term health, security, and opportunity it provides for generations of its citizens. The national audit demands a shift in perspective from governing for the next election cycle to governing for the next generation.
Elaborated Blueprint for Action:
· Audit Beyond GDP: Implementing a Legacy Dashboard: Nations must pioneer a new scorecard for progress. This involves supplementing or replacing Gross Domestic Product (GDP) with a comprehensive “legacy dashboard” based on frameworks like the Genuine Progress Indicator (GPI) or Bhutan’s Gross National Happiness (GNH). This dashboard would provide a holistic view of national well-being, tracking metrics such as environmental asset depletion, income inequality, educational attainment, public health outcomes, work-life balance, and the resilience of critical infrastructure.
· Create Legislative and Policy Frameworks for Long-Termism: To combat short-term political pressures, nations can establish independent, non-partisan institutions like “Future Generations Commissions” or “Office for Intergenerational Responsibility.” These bodies would be empowered to review proposed legislation and policy for its long-term consequences, providing impact assessments that extend 25, 50, or even 100 years into the future. Furthermore, governments can issue “Legacy Bonds” or establish sovereign wealth funds specifically dedicated to funding century-scale projects, such as national climate adaptation networks, transformative public transportation systems, or foundational scientific research.
· Foster Synergistic Public-Private-Academic Impact Alliances: The government’s role as a strategic convener is paramount. It can launch national “Moonshot” missions—ambitious, focused goals like achieving energy independence through renewables or eradicating a specific disease. These missions are then powered by synergistic alliances, combining public funding and policy support with corporate innovation, manufacturing scale, and academic research excellence.
· Reform Education for Legacy Citizenship: The education system is the cornerstone of a nation’s long-term legacy. Curricula must be reformed to move beyond rote memorization and vocational training to cultivate the values, critical thinking, and systemic understanding required for “legacy citizenship.” This includes emphasis on ecological literacy, ethical reasoning, media literacy, civic engagement, and the skills for collaborative problem-solving.
The Expanded Possibility: The nation establishes itself as a global leader in sustainable and equitable development. It attracts responsible long-term investment, fosters a vibrant culture of innovation and civic trust, and ensures the well-being and resilience of its citizens against future shocks. This creates a legacy of stability, prosperity, and global respect that secures the nation’s position and influence for the 21st century and beyond.
The Convergence: The Virtuous Cycle of Escalating Impact
The true power of this architectural approach lies in the powerful, synergistic convergence between the tiers. This is not a top-down hierarchy but an interactive, reinforcing network:
· Informed and empowered individuals act as change agents within corporations, demanding higher ethical standards and more purposeful work, while also acting as conscious consumers, rewarding responsible brands.
· Purpose-driven corporations, in turn, become powerful advocates for smarter, more stable, and forward-thinking national policies, creating a level playing field that rewards high standards and long-term thinking.
· Forward-thinking nations create the enabling environment—through education, infrastructure, and policy—that empowers individuals to thrive and enables corporations to innovate responsibly.
This creates a virtuous cycle where progress at any level catalyzes and accelerates progress at all others, leading to a compound effect on the scale and sustainability of global impact.
The Call to Action: Laying Your Stone in the Cathedral of the Future
The construction of a sustainable legacy is the most critical project of our personal and collective lives. It is not a solitary act of grandeur but a collective, intergenerational endeavor—akin to the building of a great cathedral. You may not see the spire completed in your lifetime, nor will you lay every stone. But your solemn responsibility is to ensure that the stones you do lay are true, that the foundation you build upon is solid, and that the blueprint you follow is one of integrity, compassion, and foresight.
Facts to Uphold:
1. Your legacy is not a monument to be admired, but a foundation to be built upon. Stop sculpting a statue for yourself; start architecting a future where others can thrive
2. A sustainable legacy begins not with a grand gesture, but with a ruthless audit of the self. The blueprint for global impact is drawn from the honest alignment of your actions with your values.
3. Stop building a career. Start architecting a legacy. Audit your values, align your actions, and build systems that outlive you.
Therefore, we must all—as individuals, as leaders of institutions, as citizens of nations—continually ask ourselves the defining question:
“Does the system I am building today have the integrity and resilience to endure, thrive, and provide sanctuary for those who come long after I am gone?”
Begin with your audit. Clarify your purpose. Then, pick up your tools—your skills, your influence, your actions—and begin your work as a master architect of a future we can all be proud to inherit. The blueprint is here. The time to build is now.
Dr. Tolulope A. Adegoke, AMBP-UN is a Recipient of the Nigerian Role Models Award (2024), and a Distinguished Ambassador For World Peace (AMBP-UN).
Globacom has entered into a strategic partnership with the Osun State Government to roll out 20,000 closed user group (CUG) lines for civil servants, teachers, local government staff and political appointees across the state.
The initiative, branded Imole Connect, is designed to foster seamless communication and collaboration among government workers, thereby improving efficiency and productivity.
Speaking at the official launch in Osogbo on Wednesday, Governor Ademola Adeleke commended Globacom for supporting the state’s digital drive. He described the project as a crucial step towards bridging communication gaps in the public sector.
“With the launch of 20,000 Glo Imole Connect lines today, we are taking a bold step towards improving our public servants’ linkage across the State. These lines, operating under a closed user group (CUG) arrangement, come with significantly reduced call and data rates,” Governor Adeleke noted.
He further explained that, “one of the challenges in public governance has always been the difficulty of seamless communication. Information does not always move quickly or efficiently and this has often led to avoidable delays and disconnections between agencies and officers across different levels. With this new arrangement, I am confident that we will begin to close those gaps and work in closer alignment.”
On his part, Globacom’s National Head, Enterprise Business Group, Mr. Adeniyi Odejobi, assured that the company was committed to enhancing service delivery in Osun State through efficient communication.
“Globacom has transformed from being just a telecommunications company to being a digital solutions provider where we offer enterprise solutions to large organisations, government and public sector organisations to enhance digital economy and enhance the operations of smart cities in some sub nationals,” he explained.
Desirous of promoting the love for sciences and pursuit of careers in Science, Technology, Engineering and Mathematics (STEM), the Glo Foundation, Globacom’s corporate social responsibility arm, is staking millions of naira to promote STEM among girls across the country.
This is part of its programme for the celebration of this year’s edition of the International Day of the Girl Child.
The Foundation has put in place the ‘Glo Innov8’ National STEM Competition for girls in Senior Secondary Schools across the country. The competition, a STEM-focused challenge, will see the winning schools carting home N5 million in prizes.
A statement from Glo Foundation explained that the ‘Glo Innov8’ National STEM Competition is aimed at enabling girls in secondary schools to “Compete, Innovate and Win” in the competition and also enhance the confidence and knowledge of the girl child.
It also added that the competition “is our modest way at Glo Foundation of celebrating and encouraging the girl child to focus more on the studies of STEM subjects and pursue careers in these areas in future so as to become problem solvers for the country”.
The overall winning school with the best idea walks away with N2,000,000 prize, while the 2 Students who will represent the school will get a laptop each, and the Teacher/Mentor/STEM Coordinator gets a token of N200,000. The students of the schools that come 2nd and 3rd, as well as the Teachers/Mentors/STEM Coordinators will also get consolation prizes.
The registration for the Glo Foundation National Stem Competition tagged “Glo Innov8”, which kicked off on the Monday September 15th, will end on October 5, 2025.
To register for a chance to win, all that schools across Nigeria have to do is visit https://glo-foundation.com/glo-innov8/ and fill the form, to STEM their way to N5,000,000.
