Metro
Food for Living: Exceed Expectations
By Henry Ukazu
The first step in exceeding your customer’s expectations is to know those expectations – Roy H. Williams
Greetings Friends,
In today’s world, everybody wants to succeed. Nobody wants to fail. Hence, the saying, success has many fathers while failure is an orphan. The desire of every progressive and rational mind is to be successful. No company, organization, entrepreneur or even association wants to fail. No student wants to fail. This is the more reason every parent trains his/her child not only to be morally sound in character but also academically empowered. The same goes for every cooperate organization which provides training opportunities for their employees in order for them to be properly equipped to do the job.
Entrepreneurs on the other hand never give up in their struggle to succeed, especially when they look back to see how far they have come. They put in so much work by researching, learning, and unlearning in order to be relevant in our contemporary society. Service providers are not left out, they go all out to exceed their customers’ expectations by giving them the best of services.
During the course of this article, we shall be discussing in a holistic and detailed manner dynamic ways on how we can exceed expectations. But the bigger picture will be on how you can exceed your expectations, the expectations of your clients, and the expectations of naysayers who didn’t believe in you nor saw the big picture. You may have had dreams of becoming a distinguished Captain of an industry, you may even have a desire of going higher in cooperate ladder, but your supervisor or director tends to limit your opportunities due to roadblocks which has programmed to make you fail on arrival. You may have never had the desire of going over and beyond due to the limiting factors like your environment, financial circumstances, physical disability or even health condition which might have limited your capability. All these are the strange voice which might tend to limit your dreams or chances of succeeding in life.
To exceed is to go over and beyond expectations. It can even be an inspiration to someone. It takes a lot of courage to exceed expectations just like it takes a lot to succeed in life and business. In order to truly exceed expectation, you must create something of value which must be appreciated. When you create value or become a person of substance who addresses problems, the world will celebrate you. Value is the hallmark of exceeding expectations. A typical example of someone who exceeded expectation is Jack Ma, the founder of Alibaba. Billionaire Alibaba founder Jack Ma was rejected from every job he applied to after college, even KFC. After college, Ma applied for 30 jobs in his home city of Hangzhou, China. He was rejected from every one. At KFC, 24 people applied for the job, and while 23 were hired — he wasn’t one of them. The same thing happened when he tried to be a cop. This time four of five applicants were hired, all except Ma. According to Jack Ma “My cousin and I waited for two hours in a long queue to be the waiter for the four-star hotel in my city, on a very hot day,”. “My cousin’s score was much lower than mine, but he was accepted and I was rejected!” Ma was even turned down by Harvard 10 times. Ma says the continued rejection was painful. But it prepared him for his entrepreneurial future. Ma believed in himself. His fortitude came in handy when he founded Chinese e-commerce site Alibaba in 1999. In the beginning, Ma heard “no” a lot, but never doubted his capacity to exceed expectations. According to Ma “When you share a lot of failure stories, you learn.”
Jack Ma turns 55 on Sept. 10, 2019, and is currently worth $38.2 billion. Yet Ma once made $12 dollar per month as an English teacher. His achievements are practically unbelievable considering his meager, humble beginnings. Along the way, he failed more times (and more spectacularly) than most of us could stomach in a lifetime.
Exceeding your expectations are not limited to only to you, but it also transcends to other people who have never believed you in you. We all have experienced one form of a disservice in one or way or the other. This can be either from an employee, an elderly person who never saw anything good in you, a friend, colleague or even a sibling or parent who had a form of doubt about your ability to succeed in life. In order for you to cast out their fears and doubts, the onus is on you to exceed their expectations by humbling them with your success. According to Roy H. Williams, “The first step in exceeding your customer’s expectations is to know those expectations.”
We shall be discussing how to exceed expectations. The first step and requirement of exceeding expectation are believing in yourself. You just have to think positive regardless of the opinion people have around. Yes, sometimes it can be challenging when the odds are against you, for instance, you may have great ideas, but lack resources to execute it. Let me share a personal experience with you during my formative years in the USA, I had terrible writing skills. My writing skills were horrible, to say the least. I had “supposed mentors” who were meant to assist me in honing my writing skills, but the experience wasn’t rosy as expected. I was technically helpless, but fortunately, my networking and personal relationship skills connected me to resourceful mentors who look beyond my horrible writing skills to horn my writing skills. They were kind enough to edit my works at regular intervals. This process enabled me to learn and in turn improved my writing skills. The teachings and mistakes I made enabled me to write my first book. Mere looking back I can say, my supposed mentors wouldn’t believe I will come this far. I exceeded their expectations.
Let me share valuable tip on how to exceed expectations for business-minded people. You can exceed expectations by providing quality service to your customers. Nobody likes shady work. You can also exceed expectations with speed and accuracy. When you deliver great service to your clients, you gain not only their confidence but also their loyalty. Another way of succeeding is by connecting with your customers by applying the three communication rule: 1. Golden Rule: Treat people the way you want them to treat you; 2. Platinum Rule: Treat people the way they wish to be treated and, and 3. The double-platinum rule which literary means give people more than they deserve. Your customers can literally be loyal if you connect with them. Don’t be interested only in their money, but also let them know they are appreciated. Moral: Try to think of something memorable you can do for every customer. Also if you ever get an opportunity to do more, then do it.
Further more, you can give value by doing more than is expected or required from you. Do more than expected. You can exceed expectations in quality or service. A great customer service leaves a lasting memory. The expectations you exceed today become the seed for new opportunities in the future. This may seem to be an obvious fact, but many people fail to connect today’s actions with future opportunities.
1. Manage Expectations:
Depending on where you work, you can exceed expectations by managing your boss expectations. You must make time to understand what your boss expects when it comes to project deadlines and deliverables.
2. Keep your skills up-to-date
As technology evolves, so must professionals. Whether it is the latest version of the software or regulatory changes, “Staying abreast of the latest developments in your industry can show continuous improvement and help you become a more efficient and effective employee.”
3. Differentiate yourself
Last but not least, identify what differentiates you professionally from the rest and make it a characteristic that your boss can depend on. Making small efforts such as routinely showing up to work early each day or consistently finding new, more efficient ways to accomplish everyday tasks can help you position yourself as a valuable resource to your boss and team. While many professionals may have the qualifications to do the job, differentiating yourself and what unique elements you can bring to the table will set you apart. You want to demonstrate to your boss that you can continue to add value to the team and its goals. Ask yourself each day ‘how can I make my boss’s job easier?’ and you can begin to meet and exceed their expectations.”
I’ll end this article by sharing some inspiring secrets about Jack Ma on his entrepreneurial journey to inspire you.
1. Didn’t give up after failing many exams at school; Surprisingly, Ma’s not alone. There’s a tradition of other great minds, including Albert Einstein, Winston Churchill, and Abraham Lincoln.
2. He scored 1 out of 120 points on the math portion of his college entrance exam.
3. He wasn’t deterred after being rejected from Harvard 10 times.
4. He stayed optimistic after being turned down for 30 jobs. After graduating from college, he applied to 30 different jobs and was subsequently rejected by all of them. He even applied to be a police officer, but he was rejected with three simple words: “You’re no good.”
5. He was the only interviewee (out of 24) rejected by KFC.
6. He couldn’t convince Silicon Valley to fund Alibaba: Even after he started Alibaba, he suffered multiple failures. It wasn’t profitable the first three years.
In summary, if Jack Ma can exceed expectations, you too can do succeed regardless of your setbacks. Jack Ma is a classic rags-to-riches, but even more impressive than his fabulous wealth is his uncanny level of persistence. He is proof that no series of failures despite how depressing can keep someone from achieving their dreams. What this shows us is that Ma is the paradigm of persistence. As Ma says: “If you don’t give up, you still have a chance. Giving up is the greatest failure.”
I will like to end by asking a question; what expectations would you like to exceed?
Henry Ukazu writes from New York. He works with the New York City Department of Correction as the Legal Coordinator. He’s the author of the acclaimed book Design Your Destiny – Actualizing Your Birthright To Success.
By Tolulope A. Adegoke PhD
Democracy, at its best, represents far more than periodic elections or formal institutions of government. It is a living covenant between the state and its people — one that promises participation, accountability, justice, transparency, and the genuine opportunity for collective advancement. In Nigeria, Africa’s most populous nation and a key actor on the global stage, the interplay between democracy and the prosperity of its citizens remains central to the nation’s future. When democracy is nurtured with sincerity and competence, it becomes a powerful driver of human development, economic growth, social cohesion, and national stability. When it falls short, it risks breeding disillusionment, inequality, and unrest. This write-up examines this vital relationship, reflecting on Nigeria’s democratic journey, its impact on citizen well-being, persistent obstacles, and realistic pathways toward a more secure, prosperous, and hopeful future for all Nigerians.
The Promise and Practice of Democracy in Nigeria
Nigeria’s return to civilian rule in 1999 ushered in the longest stretch of uninterrupted democratic governance in the country’s post-independence history. The 1999 Constitution, despite its imperfections, enshrines core principles such as separation of powers, fundamental human rights, federal character, and regular elections. For millions of Nigerians, democracy symbolises the chance to have a voice in shaping their destiny and to benefit from responsive governance.
True democratic prosperity goes beyond economic statistics. It encompasses improved access to quality education, healthcare, security, infrastructure, decent employment, and equal opportunities. When citizens experience tangible improvements in their daily lives as a result of democratic processes, public trust in institutions grows stronger. Conversely, when prosperity remains elusive for large segments of the population, democratic legitimacy weakens.
Nigeria has recorded notable achievements within its democratic framework. The liberalisation of the telecommunications sector, banking reforms, the rise of the creative economy (Nollywood, music, and digital content), and increasing participation in regional trade agreements such as the African Continental Free Trade Area (AfCFTA) all occurred in a democratic environment that enabled private enterprise and innovation.
Persistent Challenges on the Path to Prosperity
Despite these gains, significant gaps remain between democratic aspirations and lived realities. Nigeria continues to grapple with high rates of multidimensional poverty, youth unemployment, and widening inequality. Many citizens, particularly in rural areas and among vulnerable groups, feel disconnected from the dividends of democracy.
Key challenges include:
- Insecurity: Persistent threats from insurgency, banditry, kidnapping, and communal conflicts continue to destroy lives, displace communities, and discourage investment.
- Economic Structure: Over-reliance on oil revenue, weak industrial base, and limited value addition in agriculture and solid minerals constrain broad-based prosperity.
- Institutional Weaknesses: Corruption, uneven policy implementation, and limited coordination across government levels often undermine development efforts.
- Human Capital Deficits: Inadequate investment in education, healthcare, and skills development leaves many young Nigerians unprepared for the demands of a modern economy.
- Electoral and Governance Issues: Concerns about electoral integrity, political patronage, and policy inconsistency sometimes erode public confidence.
These issues are not unique to Nigeria. Many democracies worldwide, especially in developing contexts, face similar tensions between democratic ideals and developmental outcomes.
Practical Pathways to a Deciding and Fruitful Democratic Future
For democracy to truly assure prosperity for the Nigerian citizenry, deliberate and sustained actions are required across multiple fronts:
1. Strengthening Institutions and Accountability Independent and well-resourced institutions — particularly the judiciary, anti-corruption agencies, and electoral bodies — are essential. Transparent appointment processes, adequate funding, and robust oversight mechanisms can significantly reduce impunity and enhance public trust.
2. Inclusive Economic Transformation Nigeria must accelerate economic diversification by investing heavily in agriculture, technology, manufacturing, renewable energy, and the creative industries. Policies should deliberately target small and medium enterprises, women, and youth. Human capital development through quality education, vocational training, and digital skills must become a national priority.
3. Security as a Foundation for Prosperity A holistic security strategy that combines effective law enforcement with community engagement, intelligence-led operations, and massive socio-economic interventions in affected regions is vital. Addressing the root causes of conflict — poverty, unemployment, and marginalisation — is as important as tactical responses.
4. Youth and Women Empowerment With a predominantly youthful population, Nigeria’s greatest resource is its people. Deliberate investments in youth entrepreneurship, innovation hubs, sports, and leadership development can transform demographic pressure into a powerful dividend. Similarly, gender-inclusive policies that enhance women’s access to education, finance, and political participation will accelerate national progress.
5. Deepening Democratic Culture and Participation Civic education, responsible media, and active citizen engagement beyond election periods are crucial. Citizens must be empowered to demand accountability while contributing constructively to nation-building.
6. Leveraging Regional and Global Opportunities Nigeria should continue to play a leadership role in ECOWAS and the African Union while attracting responsible foreign investment and technology transfer. Successful democratic governance and economic progress in Nigeria can serve as a beacon for other African nations.
Relevance to the Wider-World
Nigeria’s democratic experience offers valuable lessons for other nations navigating the complex relationship between democracy and development. It demonstrates the resilience of democratic ideals even in challenging contexts, the power of a vibrant civil society, and the potential of a youthful population. At the same time, it highlights the universal truth that democracy must deliver tangible results to remain legitimate and sustainable.
Conclusion: Democracy as an Assurance of a Fruitful Future
Democracy remains the most credible pathway to sustainable prosperity for the Nigerian citizenry. While challenges persist, they should not overshadow the progress achieved or the immense potential that still lies ahead. The deciding factor for a fruitful future lies not in abandoning democracy, but in deepening, refining, and perfecting it.
This requires visionary and ethical leadership that prioritises the common good, active and responsible citizenship that demands accountability, and institutional reforms that translate democratic promises into tangible improvements in people’s lives. When democracy truly works for the people — delivering security, opportunity, justice, and dignity — it becomes the strongest assurance of a stable, prosperous, and hopeful future.
Nigeria stands at a critical crossroads. The choices made by leaders and citizens today will determine whether the promise of democracy translates into widespread prosperity or remains an unfulfilled aspiration. With courage, wisdom, collective commitment, and sustained effort, Nigeria can build a democracy that not only endures but genuinely serves the aspirations of its people — offering inspiration to many nations facing similar journeys around the world.
The future of the Nigerian citizenry can be brighter — if democracy is well defended, strengthened, and made to work for all.
Dr. Tolulope A. Adegoke, AMBP-UN is a globally recognized scholar-practitioner and thought leader at the nexus of security, governance, and strategic leadership. His mission is dedicated to advancing ethical governance, strategic human capital development, resilient nation building, and global peace. He can be reached via: tolulopeadegoke01@gmail.com, globalstageimpacts@gmail.com
There was panic on Friday after human rights activist, Omoyele Sowore, collapsed following a confrontation with the police during a Democracy Day protest at the Unity Fountain in Abuja.
Reports said that Sowore collapsed after police operatives moved to disperse protesters gathered to demonstrate against insecurity, economic hardship and bad governance.
The demonstrators were dispersed after security personnel fired teargas canisters at the protesters in an apparent attempt to break up the gathering.
Following the incident, Sowore has reportedly been taken to an undisclosed hospital for further examination and treatment.
The FCT Police Command has successfully rescued five kidnapped victims following an intensive joint rescue operation conducted in the Byazhin area of the Federal Capital Territory.
Acting on recent kidnapping incidents within Paze community in Byazhin area, the Commissioner of Police, FCT Command, CP Ahmed Muhammed Sanusi, PhD, FCAI, personally led a clearance operation with a team comprising operatives of the Anti-Kidnapping Unit, the NPF Intelligence Response Team (IRT), and Kubwa Area Command, in collaboration with local hunters and vigilante groups.
On 9th June, 2026, at approximately 9:00 p.m., the joint security team launched an intensive search, clearance, and rescue operation across Paze and Byazhin communities. During the operation, the team engaged suspected kidnappers in a gun duel, resulting in the neutralization of two suspects and the arrest of two others identified as Icheh Mohammadu and Abubakar Usman, while other gang members fled into nearby hills with varying degrees of bullet wounds. During the operation, the police team also recovered two AK-47 rifles with magazines. The Command therefore calls on healthcare practitioners, private and public hospitals, and members of the public to promptly report any individual presenting gunshot related injuries or seeking treatment under suspicious circumstances.
The sustained pressure mounted on the criminal elements forced them to abandon five hostages, who were promptly rescued unharmed.
The rescued victims have since been taken to a nearby hospital for medical attention, while efforts are ongoing to reunite them with their families. Meanwhile, search operations continue across the general area and adjoining communities aimed at apprehending the fleeing suspects and dismantling the criminal network.
The Commissioner of Police commended the bravery, resilience, and professionalism displayed by the operatives and supporting local security volunteers during the operation. He reaffirmed the Command’s resolve to combating kidnapping and other violent crimes across the Federal Capital Territory.
Members of the public are encouraged to remain security conscious and report suspicious persons or activities to the nearest police station or through the Command’s emergency numbers: 08032003913, 07057337653.
