Metro
NIS Harps on Quality Service Delivery As Customer Week Begins

The Acting Comptroller General of Immigration, Isah Jere Idris, has declared a week-long Customer Service Ceremony at the Headquarters Abuja. The event which shall be holding across all Commands and Formations including our Offices abroad is an effort to deepen healthy interface with all service seekers on our various service Windows.
A statement signed by the Public Relations Officer of the agency, Assistant Comptroller of Immigration, Amos Okpu, on behalf of the Acting Comptroller General, said the week is designed to afford service takers the opportunity to interrogate our service delivery profile with a view to generating useful feedback for necessary improvements in the quality of service delivery.
Putting it succinctly, the acting Comptroller General remarked that. ‘NIS recognizes the increasing public demand for quality service delivery from all service rendering agencies in contemporary times. Our unique roles as both security and service rendering organization require that we emplace structures and processes that should ensure prompt, improved and indeed seamless service delivery across our service windows’
He noted further that the Service is not unaware that some service seekers are probably not having the desired experiences on some of our service points and therefore wishes that such experiences could be clearly shared with us during and after the Customer Service Week to enable us effect some changes.
He stressed that the reason for the event with the theme “Excellent Service Delivery: A Panacea for Corruption” was borne out of our recognition that we cannot sit in the comfort of our Offices and validate our performances. We believe that an event such as this is apt for members of the public who interact with us to truly share their experiences. We are ready to receive constructive criticisms that would help us to improve on the quality of service delivery. We strongly believe that ours is a work-in-progress project and so every effort necessary for enhanced service delivery shall be employed for the needed improvement noting that we are not yet where we desired but we are no longer at the point we used to be. Some good changes have occurred” he reiterated.
He assured that stiff sanctions await any member of the workforce who attempts to undermine the zero tolerance for corruption of his administration and called on members of the public to take advantage of all the Service contact details including social media handles to report any unprofessional conducts by any Personnel.
In her remark at the event, the National Coordinator and Chief Executive Officer of SERVICOM (Presidency), Mrs. Nnenna Akajiemeli enjoined Ministries, Departments and Agencies of government (MDAs) to begin to treat customers with dignity across their service delivery windows noting that no agency that fails to emplace quality service delivery mechanism is ready for the realities of contemporary world environment. She stressed that service takers are getting highly sophisticated and knowledgeable about their rights and so no agency can go away with any poor services or conducts any longer. She advised NIS’ management to deepen reforms in Passport processes and procedures for improved experiences for applicants particularly those in the diaspora stressing that a deliberate engagement with the Foreign Affairs Ministry is important. She also called for the extension of the ongoing reforms to other areas including Border Management.
Earlier, the chairman of the Independent Corrupt Practices and other related Offences Commission (ICPC) Prof. Bolaji Owansonye represented by the Director of Reforms, Mrs. Uloma Olekwama, described the Week-long Customer Service event as very apt and a demonstration of strong commitment by the management of NIS to subject its service delivery structure to public scrutiny. He called for sustained efforts at the ongoing reforms maintaining that the desire of every service seeker is to be served timely and rightly.
The Customer Service Week which shall hold between 14th-18th February, 2022 across all Commands and Formations will require all Personnel at the various service points such as airports, land and sea borders, Passport Offices and other locations to be readily available to attend to all manner of persons and issues in the most professional ways during and after the event.
In the words of the NIS SERVICOM Nodal Officer and Reform Champion, DCI CPP Obua, “the basic essence of the event is to re-event a professionalized migration management agency that treats people with utmost decency and transparency”. He noted that the Service has continued to make some remarkable investments in customer interface including the introduction of the Virtual Assistant to help out service seekers who may have any challenge while applying for any facility on our website.
Some major highlights of the week-long event would include lectures, public sensitization visits to critical service points and the unveiling of the NIS Corporate Service Charter.
Metro
Lagos Hotelier Slumps, Dies During Wife’s 60th Birthday Thanksgiving

A prominent Lagos hotelier, Otunba Kunle Akinyele, tragically passed away on Saturday after collapsing during a church thanksgiving service held in honour of his wife’s 60th birthday.
The incident occurred at Christ Apostolic Church, Oke-Iyanu, Odemuyiwa District Headquarters, Egbeda, Lagos State, leaving family, friends, and well-wishers in deep shock.
In a now-viral video shared on Facebook by Ayoade Ojeniyi on Sunday, the late businessman appeared visibly distressed, gesturing frantically—apparently requesting water or an inhaler—moments before slumping while delivering his testimony.
The thanksgiving service had been organised to celebrate his wife, Deaconess Catherine Adejoke Akinyele, with a grand reception scheduled to follow immediately after at Noble Castle Events Centre, Igando.
However, those plans were abruptly halted when news broke that Akinyele had collapsed in church. Despite frantic efforts to revive him, he was pronounced dead shortly afterwards.
One of the event vendors, who shared their experience via Facebook, said they had arrived at the reception venue as early as 10 am for the party, which was set to commence by 2pm.
The vendor wrote: “The celebrant, her husband, their children, and guests had all gone to church for the thanksgiving, intending to proceed to the reception afterwards. Varieties of foods were ready, decoration set, cocktails, emu oguro, and more. The live band had already mounted about 25 speakers. This is how people die? I can’t even think of asking for my balance for the job.”
Metro
Senator Gbenga Daniel Celebrates Aare Adetola EmmanuelKing at 50

The distinguished Senator representing Ogun East Senatorial District and Chairman of the Senate Committee on Navy, His Excellency, Otunba Engr. Gbenga Daniel, has extended warm congratulations to Aare Adetola EmmanuelKing, Chairman/CEO of Adron Group, on the occasion of his 50th birthday.
In a heartfelt message, Senator Daniel praised Aare Adetola EmmanuelKing for his outstanding dedication and immense contributions to the Nigerian housing sector. He described the celebrant as a shining example in the business community, whose passion and commitment have left an indelible mark on the real estate industry across Nigeria.
“You are indeed a source of inspiration to your generation and a shining example within the business environment. There is no doubt that you had written your name in an indelible ink across Nigeria and most especially among the real estate developers,” he wrote.
Senator Daniel also acknowledged Aare Adetola EmmanuelKing’s conferment as the ‘Otun-Asiwaju of Remo Christians’ by the Ogun State branch of the Christian Association of Nigeria (CAN), as a reflection of his God-fearing nature, philanthropic spirit, and commitment to humanity.
The senator offered prayers for good health, greater accomplishments, and many more remarkable years ahead for the business mogul.
He concluded by affirming his highest regards and admiration for the celebrant.
Metro
Easter: FRSC Begins Special Patrol for Enhanced Visibility, Ease of Movement

The Corps Marshal, Federal Road Safety Corps ( FRSC), Shehu Mohammed, has directed Commanding Officers to ensure full deployment of staff for maximum visibility, prompt removal of obstructions and ease of movement on all highways across the country. This is in line with the operational guidelines of this year’s Easter special patrol scheduled to commence from 16th to 23 April, 2024.
According to the Operation Order, obtained by the National Association of Online Security News Publishers (NAOSNP), the objectives of the special operations are reduction in road traffic crashes, road traffic fatalities and road traffic Injuries; prompt response to road traffic crash victims; unhindered in purposeful public education and speedy removal of obstructions from the highways, amongst others.
Corps Marshal Shehu Mohammed assured members of the public that in achieving the objectives of the special operations, the Corps will combine the engagement of the motoring public through purposeful and impactful public education programmes, strengthening of surveillance activities to regulate unprofessional excesses, sustained effective patrol operations as well as adequate monitoring on the highways.
To this end, the Corps would carryout aggressive enforcement including conducting over 200 Mobile Courts operations, with the aim of checking the following offences:
Speeding and Dangerous Driving/Overtaking,
b. Lane indiscipline/Route violation,
c. Road Obstructions,
d. Use of Phone while Driving,
e. Overloading,
f. Seatbelt/Child restraint Use Violations,
g. Passenger’s Manifest Violation,
h. Operation of mechanical deficient and rickety vehicles,
i. Latching and Twist-Locks Violation,
To achieve the aforementioned, over 743 patrol vehicles, 184 administrative vehicles, 92 ambulances, 23 tow trucks and 144 motorbikes are being deployed as part of the patrol logistics.
Furthermore, reflective jackets, traffic cones, tyre pressure gauges, a number of extricating machines and digital breathalyzers are part of the tools set aside for the special operations.
Added to the above is, a total of 23 Help Areas mobilised to ensure prompt removal of obstructions, and rescue operations during the period. This, he said, is in addition to the 15 traffic control camps which would be dedicated solely to identifying traffic gridlock areas to be manned by our personnel on 24/7 basis.
For effective monitoring and prompt response, the Corps has put in place a Situation Room at the National Headquarters to monitor the activities across the country, collate and process information for dissemination to relevant commands and stakeholders as the case may be.
This is in addition to 28 Road Traffic Crash Clinics and 53 Zebra points located along the major routes. This would be covered by 92 ambulances to be fully utilized for prompt response to crashes and rescue of injured victims to hospitals for more professional attention.
He also directed the Commanding Officers to liaise with other strategic stakeholders within their operational areas to secure the needed moral and logistics as well as security support. The Corps Marshal identified some of the stakeholders as Military formations (enroute or resident); the Nigeria Police (enroute or resident); DSS (enroute or resident); the Nigeria Immigration Service; the NSCDC (enroute or resident).
Others are Federal Ministry of Works and Housing; National Emergency Management Agency (NEMA); State Traffic Management Agencies; State owned NGO’s ambulance Services providers; National Network on Emergency Rescue Services (NNES);
Federal Road Maintenance Agencies and
Federal Fire Service.
On the overall preparedness of the Corps for the special operations, he expressed optimism that Nigerians would as usual, cooperate with members of the Corps and other security agencies as well as volunteers who would come out to assist the Corps in traffic management.
Expectedly, with the massive deployment of personnel and logistics and the envisaged public support, the Corps Marshal is confident that the celebration would be a huge success.
While reassuring the motoring public of FRSC’s renewed vigour towards entrenching sanity on the roads, the Corps Marshal also wishes all Nigerians safe and peaceful Easter celebrations.