By Eric Elezuo
Humble, humane and extremely accommodating, Bayo Fatusin is one of Nigeria’s prolific entrepreneurs, busy building industries to absorb the crowd of unemployed youths and professionals. In this brief chat at one his hotels, House J, situated at the highbrow GRA, Ikeja, Lagos, he highlighted what it means to be fulfilled, saying the happiness of the common man on the street is the only reason one can confidently say he is fulfilled among many other ground breaking revelations. Excerpts:
Can we meet you sir?
My name is Bayo Fatusin. I am an entrepreneur. I am from Ondo town in Ondo State. Among the many institutions I attended is the University of Lagos where I studied History and Strategic Studies. I am a practicing Christian, and I believe in God.
What kind of business are you into, and can you itemize it?
I will rather say we, because I am never alone and I can’t do it alone. So, we are into Construction, Real Estate, Agriculture; and as you know agriculture is the new frontier in Africa now, and we are investing heavily in it. Also, we are into hospitality among many other businesses I do for now.
As a business man in Nigeria, what are the challenges?
Doing business in Nigeria is a huge task, and the challenges are enormous, especially when you talk about power, funding and the likes. But what can we do, we believe in the system; we believe in Nigeria, and we believe in what we can do for our people. Therefore, we would stay and work things out until it gets better and better.
Most businesses have folded up as a result of the harsh economic realities, but your organizations are still standing strong. In what way have you been able to surmount these challenges?
By being proactive and continually thinking out of the box. The change we are talking about must practically start from us; within our own establishments – meaning that we have to be a good example to our staff, and we have to advice them to be good example to others and do the right thing. We know the government cannot take care of everything, so the need to support the government has made us refuse to give up. We are supporting the government with the use of Non-governmental Organisations (NGOs). And of course with a lot of social corporate responsibility initiatives to affect the general public as well as making sure that we build and educate people.
While other companies were downsizing and relieving workers of their jobs as the recession bites harder, none of your organizations was reported to have sacked staff. How were you able to retain your workforce during the recession?
That credit belongs to God for not allowing us to retrench our staff during the recession. Moreover, discipline was our watchword, and we tell ourselves the whole truth. There was no room for waste in our system, and a lot of sacrifices were made. We insisted on prudency, and cut down on unnecessary cost and spending; that was how we managed ourselves out of the recession period. Whatever we don’t need, we don’t go for it, and we only sort what we needed. And to the glory of God we are still standing today.
How many people have you empowered as part of your corporate social responsibility?
We are busy creating more employments, and we do that by creating more businesses, and looking for ways to create more businesses. And it is for this reason that we recently diversified into agriculture, and through this, we will be able able to employ close to another 1000 citizens of Nigeria.
Which area of agriculture did you invest in?
We are into poultry, rice and cassava farming. We are also into processing and export. Our base is in Ondo and Oyo states.
Having traveled around the world, which country gives you more insight and inspiration?
I will say the United States of America. Again, Asia, more especially Singapore, inspires me too because of their rapid development. Singapore is one country you can credit with will power because they were once like us. I think the credit should go more to their leaders. To me, Singapore is an inspiration.
Do you believe we have leadership problem in Nigeria?
I am not a politician, and the Bible says we should pray for our leaders (laughs).
You are not a politician now, but is there any possibility of becoming one in the future?
I don’t know, and I can’t tell because business is my calling for now. But if at the end of the day, God says I have to serve my people, I will. I can’t take any step without God.
Based on the CSR you are committed to, and the assistance you are known to have provided, is it not possible for your people to invite you to come and lead them?
I still must consult with my God before I take such decision. If I do anything without God, it means I am ready to bear the consequences if anything happens. I won’t take any step without God. The truth of the matter is that I am not even thinking of any political position unless God approves it for me. All I am doing to make life easier for the people is what I am doing presently. Also I am creating jobs to get people off the street, and put food on their table. When that time comes; when we get to that bridge, we will definitely cross it.
Where do you see this agricultural sector you are investing in, in the next 5 years?
Like I said, it is the next frontier for Nigeria, and in the next five years with the way our government is investing in agriculture presently, I believe it will take us to the next level, because when we are able to feed ourselves; stop the importation of rice and other produce, then we are okay.
One of your business organizations is named House J, what does it mean?
It means House of Joseph.
Your background has nothing to with hospitality, how did you get into hotel business?
It is a passion. I have passion for hospitality even before I came into the industry. This is my passion in life. Far back in those days, my home was just about entertainment, and I’d always known I will make it a business.
You are known to hold fellowships in your establishment on a regular basis unlike most entrepreneurs, what prompted the routine?
This is because God is my only source and my pillar, and always at my back. Not only do I hold fellowships regularly on Thursdays, every Monday, I fellowship with my staff and every first day of the month, we give glory to God; and give praises to Him. And as you can see, business men come from far and wide between 12 and 1 every Thursday just to sing Hosanna to God, because He is the owner of our life; without God I am nothing. And with God, I am everything.
Is there a possibility that these weekly or daily fellowships can lead to a full blown ministry someday because of the passion you have for God?
I really don’t know, but if God says we will operate on that level, who am I to say no… (laughs).
How many children do you have now?
I have four children; four beautiful girls. The eldest is 24, the second is 21, the third is 19, and the youngest is 10 years old.
So, as a busy businessman, how do you relax?
I engage in sports like track and field, and tennis.
When you are not doing your business or engaging in spots, what do you do?
I relax. I read my Bible; I study the Word of God, and that relaxes me more because I want to know Him more, I want to know about what happened in the ancient times. I want to know how to have solid relationship with my creator. So, that gives me peace. Every time I am with Him, I find peace and I enjoy that a lot.
Do you hold a position in church and which church do you attend?
Not at all, I am a catholic. I am not a pastor, but I am a deep believer in the Word of God.
Can you name the people who can be called your product, I mean those you have empowered to stand on their own today?
Uncountable! I can’t mention names; my religion will not allow me to do that.
So, what are we expecting from you in the nearest future?
By the grace of God, to build more businesses; I am looking forward to a day I will have like 10,000 staff, and that will make me really happy.
And are your businesses spread across Nigeria?
Yes. We are in Lagos, Ondo, Oyo and Abuja.
How many languages do you speak?
Three. I speak Igbo, Yoruba and English.
How did Igbo come about?
My late mom is from the East
Major General Olufemi Oluyede Takes Over As GOC 6 Division
Following the recent redeployment of senior military officers in the Nigerian Army by the Army Headquarters, Major General Olufemi Oluyede has assumed duty as the new General Officer Commanding 6 Division NA and Land Component Commander, Operation Delta Safe.
The Handing and Taking over command took place on Monday 17 January 2022 between the outgoing General Officer Commanding and Land Component Commander Operation Delta Safe, Major General Sani Mohammed and Major General Olufemi Oluyede.
In his farewell speech, General Mohammed appluaded the commanders under him saying it was a pleasure working with them.
He urged the officers to work hard and do their best in supporting the new GOC to ensure that the vision of the Division is achieved.
Speaking after taking over, the new GOC thanked God for giving him the privilege to serve in 6 Division as he solicited cooperation and commitment from Commanders of the Division to enable him succeed in his newly assigned tasks.
Present at the event include Bde Commanders and Senior Officers of 6 Division Affiliated Formations and Units.
Highlights of the ceremony includes the signing of the Handing and Taking over notes, decoration of the new GOC with the Division’s insignia, handing over of the command flag by the outgoing GOC to his successor and inspection of Quarter Guard.
FirstBank Resilient, Stable, Built for the Long Haul – Adeduntan
The Managing Director/Chief Executive Officer of First Bank Nigeria Limited, Dr. Adesola Adeduntan, last year saw his tenure extended as part of efforts to ensure the stability of the financial institution. In this interview with THISDAY, he speaks about the intervention of the Central Bank of Nigeria, the future of the bank, trends that shaped the economy in 2021, his expectations for 2022 and other pertinent banking sector issues. Excerpts…
What is the level of the Central Bank of Nigeria’s involvement in First Bank?
The central bank’s involvement in FirstBank is essentially about playing the role of the regulator. CBN’s intervention has been in the best interest of the bank’s stakeholders and its performance; aimed at restoring confidence in the bank as well as to reassure the depositors, creditors and other stakeholders of the bank of its commitment to ensuring the stability of the financial system.
Your third quarter results saw a decline in some of the key indicators such as gross earnings, profit before tax and profit after tax, what was responsible for this?
The Commercial Banking reported a resilient performance resulting in a Profit before Tax of N44.3billion for the nine months period ended September 30, 2021. This result was delivered in a sustained low yield environment, which continues to compress margins as the macro-economic environment remained challenging amidst the negative impacts of the COVID-19 pandemic.
FirstBank’s focus on putting the customers first continues to be a driving force as we keep supporting our customers in meeting their business needs. The evidence of this support is reflected in the 24.1% y-t-d growth in the loan book, underpinned by solid risk management practices and from which sustainable good quality earnings are being delivered as asset quality remains firmly under control. Furthermore, in our concerted efforts at sustaining our dominance in financial inclusion and digital banking, we continue to record growths in our agent banking business, supporting the 17.5 per cent growth in non-interest income.
We remain determined to continue strengthening our capabilities across our footprints, as we are confident that our investment in technology and the strong balance sheet, which the Group has built over the last six years, will provide the solid platform for more impressive results into the future.
The CBN recently introduced the eNaira, what has been the acceptance rate by FirstBank’s customers, and do you think this will positively impact your bank?
The Central Bank of Nigeria (CBN) as the regulator of the banking industry continues to lead and drive development in the industry. In the banking industry, digital currency is the future and the CBN is staying ahead of the curve in Africa with the introduction of the eNaira given the several benefits associated with the digital currency, such as safety, speed, and convenience. A review of the events over the course of the past few years has shown that digitalisation in its different forms has been net positive for the financial services industry.
The eNaira is no different; the digitalisation of the naira expands upon Nigeria’s already advanced payment ecosystem; the roadmap for the eNaira over the next couple of months will reveal some exciting use cases that will further grow the ecosystem and encourage even more interaction with this new form of currency. Currently we have a whole segment of digitally curious customers who have started interacting with the eNaira, and as the eNaira ecosystem grows and acceptance increases as a store and exchange of value, so will those numbers.
FirstBank’s channels currently account for about 17 per cent of the total reported eNaira transaction volume. The bank is dependably dynamic and continues to be at the vanguard of innovation in the banking industry. Overall, I am confident that the eNaira will positively impact the bank as our customers continue to transact through the bank’s channels, supporting the digital economy drive. The number of customers will increase as the eNaira will enable the sign-on of excluded people in the financial system, thereby supporting the financial inclusion drive of the CBN. The eNaira will reduce the cost of processing cash for the bank, thereby making it a cheaper, reliable and faster way of exchange and the bank will have access to customers across the continents, simplifying and facilitating cross border payments and trade.
What’s opinion about the CBN’s FX and what long-term impacts will it have on the exchange rate and has your bank been able to meet the demands of customer?
The main objectives of exchange rate policy in Nigeria are to preserve the value of the domestic currency, maintain a favorable external reserves position and ensure external balance without compromising the need for internal balance and the overall goal of macroeconomic stability. The new CBN’s foreign exchange (FX) policy is geared towards harmonising the FX rates across the various markets and increasing the availability of FX to those who genuinely need it and not for those who are speculators or those who deliberately try to distort the market. The current FX policy of the CBN has recorded some successes in improving the availability of FX for transactions and curbing the incessant decline of the naira exchange rate in the parallel markets.
The current policy is expected to strengthen the naira exchange rate, however, there are several other factors that are critical to the movement of the exchange rate, predominantly oil prices and capital inflows. If these factors continue to trend positively, then we can expect a relative stability of naira relative to other international currencies. I believe the long-term impact will be the relative stability of the naira, as the CBN continues to meet all legitimate needs, increasing the confidence of the people and sending the right signaling effect to foreign investors. Typically, FirstBank engages the regulators, providing all the necessary foreign exchange bid documentations and following defined processes to ensure that our customers’ bids are successful, and we get as much allocation as possible for all our needy customers.
How prepared do you think banks are for Basel III?
The Basel III accord was developed by the Basel Committee on Banking Supervision (BCBS) and is built upon the frameworks of the existing Basel II accord, with the aim of strengthening regulation, supervision, and risk management within the banking industry, globally. Due to the impact of the 2008 global financial crisis on banks, it became imperative for the current frameworks under Basel II to be revised to improve the ability of banks to handle shocks from financial stress and to strengthen their transparency and disclosure. The Central Bank of Nigeria (CBN) on September 2, 2021, issued a circular to all banks in Nigeria titled Basel III Implementation by all Deposit Money Banks. The circular aims to inform all banks of the issuance of guidelines for the implementation of the Basel III standard which is a voluntary global regulatory framework that addresses banks’ capital adequacy, stress testing, and market liquidity risk.
Basel III standard will prevent banks from taking excessive risks that can negatively impact the players and the economy. Implementation of Basel III will have significant implications for capital requirement – there will be a higher minimum CAR requirement for players in the industry. However, the apex bank has engaged and defined a road map to ensure that operators in the banking industry meet and surpass the higher capital requirements. The Basel III will be implemented in phases and banks have developed their capital plan to ensure they meet and surpass the higher capital and liquidity requirements for the Basel III implementation. Many banks have revamped their operational and credit risk infrastructure to mitigate operational and credit risk losses. The effect is already being seen in the general decline in the industry’s non-performing loan portfolio. The successful implementation of the Basel III frameworks would be beneficial to the banking industry and the economy at large.
Do you think it would spur more mergers and acquisitions in year 2022?
The Basel III standard implementation by the Central Bank of Nigeria is aimed at decreasing the risk of the financial services sector. The main aim of Basel III is to improve financial stability – the standard is set to increase the soundness of Nigeria’s financial services sector and the confidence of the people in the financial system. The implementation is expected to impact banks’ capital adequacy by raising liquidity and lowering bank leverage. Analysts believe that the implementation of Basel III would increase the capital requirement of Systemic Important Banks (SIB) in Nigeria to 17 per cent from 15 per cent but, most banks in Nigeria are well-capitalised and are expected to increase capital buffer that can be drawn upon in periods of stress. However, despite being well-capitalised, the implementation of Basel III would reduce the capital headroom of operators and banks would have to resort to various strategies to strengthen their capital positions to drive credit and business growth. These strategies may include mergers and acquisitions (M&A) as Basel III policy implementation takes effect to strengthen their capital positions as the policy requires higher capital requirements/enhanced capital cushions. Nonetheless, I believe Nigerian banks are well-positioned to withstand regulatory headwinds whilst driving growth.
How would you assess your bank’s performance through the pandemic?
The Covid-19 pandemic disrupted several sectors of the economy, the banking industry was one of the most impacted given the critical role that banks play in the economy and across all sectors. However, FirstBank navigated the pandemic crisis successfully and recorded the best financial performance since 2015 in the 2020 financial year. FirstBank delivered a strong performance both on the financial and non-financial front underpinned by resiliency, digital innovation and customer centricity. On financial performance, despite the pandemic, the bank recorded significant growth in its revenue base, profitability and asset. Revenue and Profitability Performance: In the context of the pandemic, FirstBank Group delivered strong financial results, generating gross revenue of N539 billion for the year ended 31 December 2020. The Group’s non-interest income grew impressively by 24 per cent between 2019 and 2020, closing at N154.5 billion for the year ending 31 December 2020.
The non-interest income growth was propelled by transactional and eBusiness income and credit related fees. In 2020, FirstBank Group delivered its most profitable year since 2015. The Group’s profit before tax increased from N70.8 billion for the year ended 31 December 2019 to N73.6 billion for the year ended 31 December 2020, resulting in a year-on-year profitability growth of 4 percent between 2019 and 2020. Strong Asset Growth and Stable Funding Base: FirstBank Group experienced solid total asset growth of 25.5 per cent to N7.4 trillion as at December 31st, 2020 (2019: N5.9 trillion). The Group continues to maintain a strong liquidity and capital position driven by its high volume of customer deposits held in low-cost current and savings accounts, which amounted to over 75 percent of the Bank’s customer deposit base as at 31 December 2020.
Renewed emphasis by the Group in improving the service performance level in the retail segment, expanding digital touchpoints and repurposing of its branch network have resulted in 20.5 per cent increase in deposits to N4.7 trillion as at December 31st, 2020 (2019: N3.9 trillion); a reflection of our strong franchise value which has come to be associated with safety, stability and innovation. Through the bank’s extensive physical footprint and expanding agent banking network and digital banking capabilities, the Group continues to reach an increasing number of customers, which drives customer deposits in low-cost current and savings accounts that serve as an important funding base. On non-financial performance, the bank’s non-financial performance across disruptive innovation and customer focus lens has been impressive. Some of the milestones achieved during the pandemic was us launching the pioneer FastTrack ATM in Africa offering customers a touchless solution for ATM transactions and enabling customers to pre-order cash on ATMs via the bank’s USSD or mobile banking platforms.
We unveiled FirstBank’s Virtual Payment Card, a digital representation of the naira-denominated plastic debit card, launched the Firstmonie Agent Credit, a digital lending solution designed to provide bridge finance to help our Agents solve liquidity challenges, leveraged technology to promote digital account opening process through the Digital Sales Executive App, ATMs, Firstmonie Agents, *894# USSD banking, FirstMobile and Company website. Also, we upgraded the Bank’s mobile banking application, FirstMobile, with new and improved features to promote a convenient and secured mobile banking experience for customers, rolled out FirstBank Digital Innovation Lab’s proprietary developed Mobile Banking App for our wholly owned subsidiary FBNBank Senegal, Increased customer account base (including wallets) to over 30 million.
Maintained the dominant digital bank rating in Nigeria with over 20 per cent market share of electronic banking transaction volumes, about 16 million users on our digital banking platforms (USSD *894#, FirstMobile and FirstOnline) and over 11 million card users. Expanded the Agent Banking network to over 86,500 agents across 772 out of 774 local governments in Nigeria and paid out over N18 billion as commissions to Firstmonie Agents.Reinforced the Bank’s financial inclusion drive with the disbursement of over N22 billion and N35 billion in loans through FirstAdvance and Agent Credit digital platforms, respectively. Provided free e-learning solutions in partnership with Roducate, IBM and the Lagos State Government, thereby helping to reduce the negative impact of school closure following the COVID-19 pandemic on students in Lagos State. Additionally, the bank, in partnership with Junior Achievement, positively impacted over one million students through its financial literacy, entrepreneurship and career counselling programs and Improved customer ranking in the Wholesale Banking segment by four places in 2020.
What are your expectations and forecast for the economy in 2022?
Globally and in Nigeria, economic recovery was strong in 2021 following improved vaccination exercise, and support from monetary and fiscal authorities for demand. However, I believe 2022 will witness slower pace in economic growth over lingering health crisis (the fourth wave of the covid-19 pandemic with the omicron variant) and rising price levels globally. Also, the boost from base effects and reopening of the economy will decline in 2022. Locally I expect economic growth to improve slightly; however, the following trends are expected in 2022 are disinflationary trend to continue in 2022 but inflation would still bite harder although potential PMS subsidy removal is the most consequential known factor that could push inflation to its worst-case estimates in 2022. Higher taxes may take the center stage as the federal government explores all options to cover for burgeoning budget deficit. Potential improvement in fiscal metrics given the bullish sentiment in the international oil market and savings potential from the PMS subsidy removal.
Capital importation may improve as foreign portfolio investments, diaspora remittances and other sources of inflow witness gradual growth following global economic recovery and increased employment for Nigerians in diaspora. Monetary policy measures may normalise in 2022 with the Central Bank of Nigeria maintaining an accommodative stand. Economic growth in 2022 is projected to be with the range of 2.7 per cent and three per cent. However, the key activities to look out for in 2022 include electioneering, the penultimate year before the next general elections, increase in taxes, buoyant oil market, PMS subsidy removal, and exchange rate policy of the CBN.
With the recent push to increase lending by CBN, don’t you think this would impact or drive up your bank’s NPLs?
The Central Bank of Nigeria had in recent times taken some tough decisions to address the challenges affecting the growth of the real sector and the Nigerian economy. This includes ensuring that banks comply with the minimum 65 per cent loan to deposit ratio (LDR). This increased lending by CBN has proved potent in filling the financing gap as credit to private sector has indeed risen to an appreciable level. Although there is a concern that this push to increase lending by CBN would drive up bank’s non-performing loans (NPLs), a report by the National Bureau of Statistics (NBS) noted that despite the increase in LDR there is an inverse proportionate reduction in non-performing loans. FirstBank has achieved great strides in reducing its NPL from double-digit in 2016 to single digit in 2021 which attest to the fact that the bank is strong and resilient.
I am happy to note that the recent drive to increase lending will not affect the bank’s NPLs negatively as the bank has instituted a robust and automated operational and credit risk management processes and infrastructure. FirstBank has in the recent years built an enduring risk culture and governance system, strengthened the risk infrastructure through specialised training, digitalisation credit processes and imbibe disciplined and active portfolio management approach thereby ensuring strict regulatory compliance. FirstBank will continue to support CBN’s lending initiative to achieving strong economic growth and diversification as the bank is well positioned to maintain good asset quality and profitable credit portfolio.
With the emergence of PSBs and telcos granted licences, how much would that deepen financial inclusion and do you see this competing with banks’ agency banking?
The introduction of Payment Service Banks (PSBs) is another step taken by the CBN in line with its goal of promoting financial inclusion and enhancing access to financial services for the unbanked, underbanked, and underserved segments of the population across all parts of the country. The entrance of the PSBs will certainly deepen financial inclusion. It will impact the financial services landscape to the extent that the Telcos will be able to leverage their extensive infrastructure to offer last mile delivery of financial solutions to those currently unbanked. Today, we have 70 million Nigerians that have been issued the National Identity Number.
About 20 per cent of this number are currently unbanked, and they can more easily be reached. The expected impact will ride on the back of synergy and collaborations across the industry. And this is what we are already seeing. For us at FirstBank, the development is not a threat, we see it more as an opportunity. You will agree that for an institution like ours that has been around and flourishing for over 127 years, our ability to read and effectively respond to market trends has been well proven. What we have done with our agent banking is to build a platform that could be leveraged to enrich customer offerings in diverse ways. We do not just possess spread, we possess depth. So, leveraging technology and open API, we are poised to work with the PSBs to deliver value to the banking public and citizenry.
Still on agency banking, can you give us an update on the expansion of your bank’s agency banking and the impact it had especially during the lockdown?
FirstBank’s agent banking, Firstmonie, has witnessed continuous growth since its launch. The Firstmonie agent network operates in 772 of the 774 local government areas in Nigeria and is the largest bank-led network in Nigeria, and indeed Sub-Saharan Africa, with over 150,000 agents including over 22,000 women agents, enabling the Bank to drive gender inclusive growth within rural communities. The Firstmonie network has processed over N17 trillion ($39.3 billion) in over 817 million transactions between 2018 and December 2021. The Firstmonie initiative has been a very formidable vehicle for job creation and economic development in several communities across the country, as over 150,000 direct jobs and 450,000 indirect jobs have been created, with an agent earning an average monthly commission/income of N85,000. Over 1.5 million individuals have been economically impacted through the jobs created via the FirstBank’s Firstmonie agent banking proposition. Significant percentage of Firstmonie’s agents are in the rural areas, contributing significantly to the development of the rural economy in Nigeria.
Overall, FirstBank is supporting the social-economic development of Nigeria in a profitable way. During the peak of the lockdown, the Firstmonie network provided an alternative channel for the Bank’s customers to conduct transactions and meet their basic financial service needs, serving as quasi-physical touchpoint for the bank’s customers. This resulted in the Firstmonie network processing over N6.6 trillion worth of transactions during the period We are not resting on our oars and the growth in 2021 is equally impressive; as at Q3 2021, we had processed more value of transactions than we did in the whole of 2020. The outlook for 2022 and beyond is also quite exciting. We will continue to focus on impacting the lives of the communities we serve and deepening the services we offer through collaborations with partners, the regulatory authorities, other industry players, and our customers.
Your tenure as CEO was last year renewed, can you speak on your achievements and milestones thus far?
I was appointed Chief Executive Officer/Managing Director of this iconic institution – FirstBank of Nigeria Limited in January 2016. The board and management team embarked on a transformation journey with deliberate and focused extraordinary actions to rescue and gradually rebuild the bank. Fast forward, the rebuild effort of the last five-plus years has translated to significant outcomes across key indicators of business momentum and growth. Some of the achievements and milestones include: Grew the bank’s average assets to N8.2 trillion as at Q3, 2021 from N3.9 trillion as at December 2015, increased Group deposits base to N5.1 trillion in Q3, 2021 from N2.9 trillion as at December 2015.
FirstBank grew the Bank’s profit before tax to N52.7 billion in Q3, 2021 from N10.2 billion as at December 2015, reduced the Bank’s NPL ratio from double-digit in 2016 to single digit in 2021 (vintage NPL is <1%). Reduced cost of risk to <2% as at Q3 2021 from double digit in 2016, transformed and repositioned international subsidiaries businesses for improved performance – all are returning positive profitability, upgraded the core banking platform (Finacle Future Ready – FFR) with improved processing capacity and availability + better integration agility. Built an industry leading digital banking (electronic banking) business. Made significant progress in transaction banking – controlling 26 per cent of industry corporate e-bills payment market share. Also, during my tenure, the FastTrack ATM was Launched in Africa offering customers a touchless solution for ATM transactions and enabling customers to pre-order cash on ATMs via the Bank’s USSD or mobile banking platforms.Unveiled the FirstBank Virtual Payment Card, a digital representation of the naira-denominated plastic debit card. Launched the Firstmonie Agent Credit, a digital lending solution designed to provide bridge finance to help our Agents solve liquidity challenges.
Leveraged technology to promote digital account opening process through the ATMs, Firstmonie Agents, *894# USSD banking, FirstMobile and Company website. Upgraded the Bank’s mobile banking application, FirstMobile, with new and improved features to promote a convenient and secured mobile banking experience for customers. Rolled out FirstBank Digital Innovation Lab’s proprietary developed Mobile Banking App LitApp. Others are increased customer account base (including wallets) to over 34 million. Maintained the dominant digital bank rating in Nigeria with over 20% market share of electronic banking transaction volumes, about 16 million users on our digital banking platforms (USSD *894#, FirstMobile and FirstOnline) and over 11 million card users.
Build a ubiquitous and robust Agent Banking network across 772 out of 774 local governments in Nigeria with over 150,000 agents. During my tenure, the Bank’s outstanding services have attracted numerous recognitions and awards. In 2021, FirstBank was named “Best Private Bank in Nigeria” and “Best Consumer Digital Bank in Nigeria” by Global Finance; “Most Innovative Banking Application – Nigeria, 2021” and “Best CSR Bank – Nigeria, 2021” by Global Banking and Finance Awards; “Most Innovative Banking Product 2021” by International Finance Awards; as well as “Treasury and Global Markets Brand of the Year 2021” and “Alternative Delivery Channel of the Year” by BusinessDay Banks and Other Financial Institutions (BAFI) Awards 2021.
For six consecutive years, FirstBank was named, “Most Valuable Bank Brand in Nigeria,” by the globally renowned The Banker Magazine of the Financial Times Group and “Best Retail Bank in Nigeria” eight times in a row by The Asian Banker Awards. We are grateful for accolades and achievements which attest to our exceptional commitment to promoting national, regional and global economic growth and development through constructive engagements with the public and private sectors of various economies, and our host communities across the globe.
What should your customers and shareholders expect from your bank in the near future?
The industry has changed and will continue to evolve at a faster pace with new innovative technologies, and the customers will continue to gravitate towards institutions that provide the best digital payments services that address their changing needs for convenience, speed and security.
FirstBank will remain at the cutting edge of innovation and technology in the industry. FirstBank has the right capabilities and competencies to lead and take advantage of the new developments in the digital payment space, and indeed, the banking industry. At FirstBank, we will continue focus on customer-led innovation as we put our customers first in everything we do.
We understand that although the needs of customers may remain the same, the channel of delivery remains dynamic, and we must stay ahead of the curve; Our stakeholders should expect to see a bank that is future-proof and ready to provide best-in-class products and services that will meet and surpass their needs.
FirstBank remains dependably dynamic and will ensure that the needs of all stakeholders are met to the customers, we will provide the best products and deliver exceptional customer experience, to the shareholders, capital appreciation and good dividend payout,to employees, competitive emolument and good career path, to regulators, voluntary compliance to all rules and regulations and to communities, we will be good corporate citizens and give back to the society where we operate.
Tell us about some of the impact of FirstBank on the communities where it operates?
At FirstBank, we are committed to nation-building and have been driving sustainable social, economic and environmental growth for over 127 years of our existence. Our community development initiatives are anchored on our strategic Education, Health and Welfare pillars. Our engagement in sustainable business practices is based on our promise of enhancing economic development and ensuring economic stability for the present and future generation. Our key programmes include Infrastructure Development programme; Endowment programme; Future First (Financial Literacy, Entrepreneurship and Career Counseling); E-Learning Initiative; SPARK (Start Performing Acts of Random Kindness) and CRS Week. I will highlight achievements for a few. First Bank Infrastructural Development programme is aimed at promoting infrastructure development under its identified areas of support.
This includes providing infrastructure facilities in schools, hospitals and environmental infrastructure projects. This is in recognition of the importance of these facilities in improving the quality of life. We have built over 16 infrastructure projects which include universities and secondary and primary schools and recently commissioned a Primary Health Centre in Ijedodo Community in partnership with Lagos State Government. The FutureFirst programme in partnership with Junior Achievement Nigeria has impacted Over 1,000,000 people across the regions of the country including Lagos, Port Harcourt and Abuja with knowledge of financial literacy and entrepreneurship.
Over 170,000 students have benefitted from the E-learning initiative thus far. This include 20,000 indigent students that have received free low-end devices preloaded with accredited content.
The Corporate Responsibility & Sustainability Week (CR&S) Week which started in 2017 is a dedicated week designed to offer opportunities for employees to give their time and resources to defined causes in line with the Bank’s CR&S strategic approach. The Week’s activities are an aspect of the Bank’s Employee Giving & Volunteering Programme, which was instituted with the aim of encouraging employees to give back to the community as well as inculcate in them the integral corporate culture of giving. The main initiative implemented during this week is SPARK.
SPARK is a values-based initiative designed to raise consciousness that we can choose to be kind. SPARK which was introduced in the maiden edition of the Corporate Responsibility & Sustainability (CR&S) week in 2017 espouses reigniting our values which appear to be eroding fast. The initiative focuses on creating and reinforcing an attitude of going beyond just meeting the material needs of people who are unable to help themselves to showing compassion, empathy, affection.
In 2021, the lives impacted include 60 Beneficiary schools; over 18,000 secondary students’ participants in SPARK launch; 20,000 underprivileged including widows lives touched in 8 countries including United Kingdom, Ghana, DRC, Guinea, Sierra Lone, Senegal & Nigeria. We had partnerships with over 100 Charities / NGOs including LEAP Africa; International Women Society; UNGC; UN Women; Junior Achievement Nigeria.
In addition, SPARK Amplification has expanded and deepened staff involvement within our various host communities by integrating and institutionalizing acts of random kindness, which has seen 7 Directorates & Departments in the Bank implement various initiatives including empowering small businesses; infrastructure and books for schools, and providing household items for orphanages. In 2021, staff contributions spent to implement SPARK amplification stands at N13,570,743.10 and a total of 9,706.5 volunteering hours.
When will the Elephant (FirstBank) stand ‘Gidigba’ again?
As I said earlier, the bank is consistently delivering a resilient performance within a challenging macro-economic environment amidst the negative impacts of the COVID-19 pandemic. I highlighted some key points as evidence in our commitment to and journey towards reclaiming our top position in the industry. These include firstly, our determined efforts at sustaining our dominance in financial inclusion and digital banking, reflecting growth in our agent banking business, supporting the 17.5 per cent growth in non-interest income. The second thing is our deliberate, planned and consistent efforts in putting the customer first as shown in the 24.1% y-t-d growth in the loan book, fortified by solid risk management practices and from which sustainable good quality earnings are being delivered as asset quality remains firmly under control.
And the confidence that our stakeholders including our customers repose in us is reflective in 10.3% y-t-d growth customers’ deposits. This is in addition to our constant investment in technology. We have always maintained that FirstBank is built to be resilient, stable and for the long-haul. And we remain committed to reinforcing our performance by the continued implementation of the Bank’s strategy, which is designed to deliver accelerated growth in profitability and overcome the possible challenges of the environment.
Culled from THISDAY
Opinion: Why I Believe in Celebration of Christmas Despite What I Know About the Origin
By Rev Enitan Shogbade
So many people have reservations about the proprieties or otherwise of celebrating Christmas, especially on December 25. Some Christian denominations even see those celebrating Christmas as endorsing paganism in another form, but should Christians celebrate Christmas or not?
While there can never be a common agreement on the issue of celebrating Christmas as knowledge and understanding differ, I have decided to pen down for my friends and followers, where I stand about the issue of Christmas.
WHAT I KNOW ABOUT CHRISTMAS
1. I am aware that Jesus was not born on 25th of December.
2. That 25th of December was the day that was used to celebrate the Sun god in ancient Rome.
3. That Constantine was the Christian leader who chose the day for the celebration of the birth of Christ and that even Constantine’s conversion as a Christian was suspected to be false.
4. That the Bible did not command the celebration of Christmas and that the only thing our Lord commanded to be done in his remembrance is the observance of the Holy Communion.
5. That the Word “Christmas” did not even occur in the bible.
6. That the celebration of Christmas has been bastardized and commercialized and that it should not even been associated with a Holy and moral person like our Lord Jesus’ Christ.
7. That the Christmas season promotes sin and immortality all of which the person being celebrated opposed.
These are some of the arguments that the opponents of Christmas celebration based their opposition on and I share in their concerns BUT I STILL BELIEVE IN CELEBRATING CHRISTMAS. Why ?
WHY I BELIEVE IN CELEBRATING CHRISTMAS
1. Though Jesus was not born on 25th December, no one can say accurately when he was born. Those insinuating an October date are only being speculative. And I think it is a divine arrangement that the Godhead kept that day away from mankind because of what it may engender among those who may share the same date with him.(Imagine how those who were born on 25th of December feel compared to those of us who were not).
2. I know of friends whose parents couldn’t give the accurate date of their birth but chose a day close to when their mates were born to celebrate their birthday and still feel special on their chosen dates.
3. That 25th December was once a pagan day to celebrate a pagan god and now chosing to celebrate the King of Kings and Lord of Lords only proves the superiority of our God over idols and proves to us who believe that an idol is nothing according to scriptures 1 Cor 8: 4.
4. I celebrate on 25th because it’s been chosen by Church leaders thousands of years before our time and if it was not divine, it wouldn’t be standing and it would have fiddled out over the years.
5. There is actually no date or months that does not have pagan origin in the past. For example, history teaches that in ILE- IFE, the ancient town in old OYO KINGDOM and in current Osun State of Nigeria, every day of the year but one is used to celebrate the 365 gods of the people and this applies to so many other cultures of the world for the whole world was of paganism until God began to introduce himself to mankind through Abraham after the fall of Adam.
6. I believe in celebrating Christmas even though the bible did not command nor does it forbids such celebration because there are some things the bible leaves to our sound judgement to decide, as it’s not everything the bible dictates. For example, the bible did not ask you to brush your teeth nor did it ask you to take your bath daily but you still do.
7. I celebrate Christmas as commemoration of the birthday of the Lord Jesus Christ because i appreciate that he came into the world on a day to begin the plan of our redemption for if he was not born, he could not have died and if he did not die for us, then we will still remain sinners, condemned to hell fire.
8. I celebrate Christmas because it affords me an opportunity to Minister to the dying world about the reason for the season, as almost everyone everywhere in the world remembers the day because of its association with the person of Jesus Christ.
9. I celebrate Christmas because birthday is an occasion to celebrate the one we love and since I love Jesus and he is my Lord and my friend, I will use the day to celebrate my Lord and Friend and take the advantage of the Holidays to reflect on his mission on earth and my response to him so far.
10. On commercialization and immorality associated with the day, this is the reality of our days and a sign of the end time foretold in the bible and does not in any way invalidate the morality of the celebration but rather a condemnation of those who choose to use the day to commit sins as they celebrate the birth of one whose reason for coming is to destroy sin and be born in every heart.
11. I celebrate because i deduct from scriptures that Jesus doesn’t mind being celebrated as we see in Mark 14 : 3 – 9 & Mark 5 : 29.
12. I believe in Christmas festivity because i realized that Jesus our Lord is not against festivity or social gathering, as he himself honours such with his presence at various feast in his days. Matthew 26 : 17, Luke 5 : 29, John 4: 45, John 5: 1 & John 7 : 2- 14.
13. I believe in celebrating Christmas because it afford me an opportunity to take after Christ who took advantage of such festival to teach, preach and advance the course of the kingdom. So i also celebrate by pointing people to why he came.
14. I join other Christ minded Christians to celebrate the coming of Christ to our world because i realize that the early disciples including the Apostles do join in the celebration of the feast of their days. Acts 18 : 21.
15. I celebrate because rather than restraining me from celebrating, the bible actually encourage me to do so truthfully, rightly and responsibly – 1 Cor 5 :8 & Jude: 12.
I can continue on and on and this is even becoming a long thesis many may not be willing to read so let me stop here on my reasons for believing in the celebration of Christmas.
I have presented my reasons because the bible commanded me so to do 1 Peter 3: 15. That I give reasons for my hope and reasons for my faith in Christ and to put to rest the questions often asked by my friends from other denominations who i will now refer to this write-up henceforth.
However, lets remember the bible says, he that regards a day regards it unto the Lord and he that regards it not, does so also unto the Lord – Romans 14: 6.
It is therefore necessary that we remind ourself of the biblical injunction that we put no stumbling block on each other’s path Romans – 14: 13.
He that believes in celebration of Christmas please celebrate responsibly and he that does not believe should still be himself or herself for we are brothers and sisters in Christ irrespective of our disposition to 25th December.
For those who are like me for the above started reasons or more I say HAPPY CHRISTMAS TO YOU ALL. May Jesus be born in every heart that gets to read this in Jesus Name.
Again, Merry Christmas and Happy Jesus Festival.
I am your Friend in Christ and a Friend of Jesus Christ of Nazareth.
Reverend Shogbade is the General Overseer of FOJIA, and writes from Lagos