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Get Acquainted with Principles of Effective Service Delivery  – Police Ministry Charges Staff

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The Police Affairs Ministry has tasked its officials to imbibe the basic principles and philosophy of service delivery to be up to date in serving the Nigerian public.

A statement signed by the Ministry’s Deputy Director (Press & Public Relations Unit), Balaji Kazeem, and made available to the National Association of Online Security News Publishers (NAOSNP) quoted the Permanent Secretary, Ministry of Police Affairs, Dr. Nasir Sani-Gwarzo, as urging the staff of the Ministry to get acquainted with the philosophy and principles of service delivery and public service reform initiatives to effectively and efficiently implement the mandate of the Ministry.

Sani-Gwarzo gave the charge during the sensitization workshop on service delivery initiatives for officers on Salary Grade Level 10-14 at the Office of the Secretary to the Government of that Federation Conference Hall, Phase 1, Federal Secretariat, Abuja.Dr Sani-Gwarzo stated that the adoption of the SERVICE COMPACT with all Nigerians signals a realization that the Public Service could do better and needs to do better to serve the public adequately. In his words,

“Nigeria has been playing and will continue to play important roles in International Fora and as such will have to seek to self-improve its Governance processes through initiatives that focus on enhancing Public Service efficiency that will significantly contribute and propel the country towards achieving the desired reform agenda”. The Permanent Secretary recalled that the leadership of all MDAs are into SERVICE COMPACT with all Nigerians. Hence, all Civil Servants are expected to be consciously and deliberately committed to rendering prompt and efficient services to the citizenry.

According to him, “This Can only be possible if all eschew corruption and inefficiency. Stakeholders Should work harder to bring the vision of the Ministry to fruition, through upholding positive values, follow-up processes, ensuring absolute discipline, and giving recognition to competency, transparency, and accountability in the discharge of staff duties, so that citizens are not short-changed in their expectations of the standard of service provided by Government institutions.”

He reiterated the Management’s Commitment to employ the SERVICOM platform in making things work in the Ministry so that stakeholders will always enjoy doing business with the Ministry.Dr. Sani-Gwarazo said that the new initiative is aimed at breaking away from the old model to a new paradigm of productive, result-driven, world-class Civil Service for accelerated National Development.

The Permanent Secretary urged the participants to pay attention to the presentations and participate actively, hoping that the desired culture change would yield maximum benefits towards qualitative service delivery. In his welcome address, the Director of Reform Coordination and Service Improvement, Mr. Mshelbwala Ibrahim Musa pointed out that the concept of SERVICOM intends todrive Reform change, Innovation, and Improvement efforts within the Ministry incompliance with the framework set by the Office of the Head of Civil Service of the Federation (OHCSF) and Bureau of Public Service Reforms (BPSR).

He added that the structure will identify processes, systems, and service gaps develop interventions to eliminate such challenges, and manage as well as drive SERVICOM aims and initiatives within the Ministry.The Head of Operations(SERVICOM) Mrs. Ngozi Akinbodewa in her presentation stated that the “Service COMPACT with All Nigerians” objective is to institutionalize a culture of continuous performance improvement and citizen-centred/customer focus in MDAs as well as promote transparency and accountability.

In her words, “Its allows for an open and transparent approach that all citizens can understandand can work with, it covers key information about organization servicedelivery approach and the relationship the customer will have with the MDAs”.

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Gunmen Kill Seven Persons in Ihiala, Anambra

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Gunmen, on Monday, in Ihiala Local Government Area of Anambra State, killed seven persons.

Reports said that out of the seven persons killed, two are unarmed civilians who were in a compound planning a burial scheduled for January 2, while the others were security operatives.

A viral video being circulated on social media showed two bodies of the victims, said to be members of the Anambra State Vigilante Group (AVG).

The Police command’s spokesperson, SP Tochukwu Ikenga, who confirmed the incident, said the Commissioner of Police (CP), Nnaghe Obono Itam, has ordered immediate manhunt of the assailants.

He said the incident happened at about 11.20am, adding that the attack resulted in the death of seven persons, two of them unarmed passers-by.

He said: “The Joint Security Team rescued one of the victims, who is currently responding to treatment at a hospital.

“The CP, while on an on-the-spot assessment visit to the scene, interviewed some eye witnesses of the incident. Information also had it that the armed men started shooting sporadically at a venue where preparations were going on for a burial ceremony slated for 2nd of January, 2025.

“Also, while escaping the scene, the armed men shot at two security operatives at a security Observation Post close to the Local Government Headquarters by the Express Road.”

Ikenga said the CP has extended his condolences to the families and friends of those who lost their lives, especially the good people of Ihiala over the tragic incident.

He further assured that the perpetrators would be hunted down.

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Police Arrest, Detain Officers Seeking Gratification Before Tracking Missing Girl

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Some officers attached to the Ogun State Police Command have been arrested for allegedly demanding money from the family of a missing girl before taking action on the case.

The Public Relations Officer for the Nigeria Police Force, Muyiwa Adejobi, disclosed this in a post on X on Saturday.

Adejobi stated that they were being detained pending disciplinary action.

His post partly read: “Otta missing girl: The policemen who demanded money before they could attend to the case have been arrested and are now in detention for disciplinary action.

Adejobi further reaffirmed the command’s commitment to locating the missing girl, assuring the public that she would be found soon.

“The Ogun State Police Command has been on the case. The girl will be found as soon as possible. We also urge the family of the victim to cooperate with the police,” he added.

Adejobi had earlier warned officers against using the Inspector General of Police, Kayode Egbetokun’s name to perpetuate fraud, advising the public to report such cases.

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Military Defends Bombardment of Sokoto Community

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The Joint Task Force North West, under Operation FANSAN YAMMA, has addressed concerns about a recent military airstrike in Silame Local Government Area of Sokoto State, clarifying that the operation targeted terrorist elements, not civilian structures.

Coordinator of the Joint Media Coordination Centre, Lieutenant Colonel Abubakar Abdullahi, said all operations of the Task Force were guided by extensive intelligence and reconnaissance efforts.

He said these measures were designed to ensure precision and protect civilian lives, especially in actions against groups like the Lakurawa terrorist organization.

The Task Force called on the public to rely on verified information to avoid misinformation and unnecessary panic.

Abdullahi cautioned against disinformation campaigns by terrorist groups, which aim to discredit military successes and sow doubt in the ongoing fight against terrorism and banditry.

According to the military, the areas targeted near Gidan Sama and Rumtuwa were confirmed to be associated with the Lakurawa group, reinforcing the justification for the strikes.

The Joint Task Force, therefore, reiterated its commitment to safeguarding civilians while pursuing decisive action against threats to national security.

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