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Get Acquainted with Principles of Effective Service Delivery  – Police Ministry Charges Staff



The Police Affairs Ministry has tasked its officials to imbibe the basic principles and philosophy of service delivery to be up to date in serving the Nigerian public.

A statement signed by the Ministry’s Deputy Director (Press & Public Relations Unit), Balaji Kazeem, and made available to the National Association of Online Security News Publishers (NAOSNP) quoted the Permanent Secretary, Ministry of Police Affairs, Dr. Nasir Sani-Gwarzo, as urging the staff of the Ministry to get acquainted with the philosophy and principles of service delivery and public service reform initiatives to effectively and efficiently implement the mandate of the Ministry.

Sani-Gwarzo gave the charge during the sensitization workshop on service delivery initiatives for officers on Salary Grade Level 10-14 at the Office of the Secretary to the Government of that Federation Conference Hall, Phase 1, Federal Secretariat, Abuja.Dr Sani-Gwarzo stated that the adoption of the SERVICE COMPACT with all Nigerians signals a realization that the Public Service could do better and needs to do better to serve the public adequately. In his words,

“Nigeria has been playing and will continue to play important roles in International Fora and as such will have to seek to self-improve its Governance processes through initiatives that focus on enhancing Public Service efficiency that will significantly contribute and propel the country towards achieving the desired reform agenda”. The Permanent Secretary recalled that the leadership of all MDAs are into SERVICE COMPACT with all Nigerians. Hence, all Civil Servants are expected to be consciously and deliberately committed to rendering prompt and efficient services to the citizenry.

According to him, “This Can only be possible if all eschew corruption and inefficiency. Stakeholders Should work harder to bring the vision of the Ministry to fruition, through upholding positive values, follow-up processes, ensuring absolute discipline, and giving recognition to competency, transparency, and accountability in the discharge of staff duties, so that citizens are not short-changed in their expectations of the standard of service provided by Government institutions.”

He reiterated the Management’s Commitment to employ the SERVICOM platform in making things work in the Ministry so that stakeholders will always enjoy doing business with the Ministry.Dr. Sani-Gwarazo said that the new initiative is aimed at breaking away from the old model to a new paradigm of productive, result-driven, world-class Civil Service for accelerated National Development.

The Permanent Secretary urged the participants to pay attention to the presentations and participate actively, hoping that the desired culture change would yield maximum benefits towards qualitative service delivery. In his welcome address, the Director of Reform Coordination and Service Improvement, Mr. Mshelbwala Ibrahim Musa pointed out that the concept of SERVICOM intends todrive Reform change, Innovation, and Improvement efforts within the Ministry incompliance with the framework set by the Office of the Head of Civil Service of the Federation (OHCSF) and Bureau of Public Service Reforms (BPSR).

He added that the structure will identify processes, systems, and service gaps develop interventions to eliminate such challenges, and manage as well as drive SERVICOM aims and initiatives within the Ministry.The Head of Operations(SERVICOM) Mrs. Ngozi Akinbodewa in her presentation stated that the “Service COMPACT with All Nigerians” objective is to institutionalize a culture of continuous performance improvement and citizen-centred/customer focus in MDAs as well as promote transparency and accountability.

In her words, “Its allows for an open and transparent approach that all citizens can understandand can work with, it covers key information about organization servicedelivery approach and the relationship the customer will have with the MDAs”.

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Traffic Control: FRSC Special Marshals Fill Up Portholes, Ease Traffic Flow at Iyana Era



In a bid to add humanity to their constitutional duty of traffic control, special marshals from the Iba Unit Command of the Federal Road Safety Corps (FRSC), have taken it upon themselves to add construction abilities to their duty in other to achieve free flow of traffic.

Speaking to members of the National Association of Online Security News Publishers (NAOSNP), who encountered them in action, the Head of the Special Marshal Unit, Olabisi Dennis, said nothing is too big to do for humanity, and to make life easy.

He said, “As part of the National Patrol Exercise and Eid Kabir Patrol Operation in Lagos State, Special Marshals sprang into action to alleviate heavy traffic congestion at Iyana-Era Junction, along the Lagos/Badagry Expressway, on June 15th, 2024.

“Despite their initial efforts, the traffic persisted. Undeterred, the team conducted a thorough Root Cause Analysis (RCA) and identified two deep potholes as the primary cause of the problem. Taking initiative, we sourced broken concrete blocks and sand from the nearby Tipper Garage bus stop, and patched up the potholes.

“Our efforts paid off, and the traffic congestion disappeared. We actually earned praise and gratitude from motorists.”

NAOSNP learnt that the operation, which lasted from 11:00 to 13:15 hours, was a resounding success, with the Special Marshals from Iba Unit Command receiving commendations from the motorists for a job well done.

This exemplary service demonstrates the dedication and proactive approach of the FRSC Lagos State Sector Command in ensuring the safety and convenience of road users, and sustaining the accident-free road agenda of Corps Marshal Shehu Mohammed.

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Eid-el Kabir: FRSC Felicitates with Nigerians, Deploys Massive Personnel, Logistics for Crash-Free Celebration 



The Federal Road Safety Corps (FRSC) has felicitated with Nigerians on the Eid El-Kabr festival, assuring that modalities have been put in ace to ensure accident-free celebration.

It also said that over 743 patrol vehicles, 184 administrative vehicles, 92 ambulances, 23 tow trucks and 144 motorbikes are being deployed as part of the patrol logistics for a hitchfree festival.

The Corps made this known during a press conference addressed by the Lagos Sector Commander, Patrick Davou, who representated Corps Marshal Shehu Mohammed.

The Corps maintained that it has put every mechanism in place to checkmate overspending thereby reducing accidents on the nation’s various highways.

While identifying certain road traffic management issues, the Corps Marshal relayed strategies the Corps has put in place to ensure that roads are safe for all to use.

He itemized the collaboration with the Nigeria Bar Association and State Judiciaries for timely prosecution of drivers and vehicle owners caught contravening established traffic regulations like overloading, dangerous driving, and use of phone as well as speeding.

Additionally, he mentioned collaboration with Beer Sectorial Group, which has been able to make available adequate breathalyzers which have been deployed to motor parks and highways to check and stop drivers who control the wheels under influence of alcohol.

The Corps has also set up Inter-Agency Joint Task Force to enforce compliance against use of trailers to convey passengers as well as mitigate road traffic crashes, fatalities and injuries emanating from the lawlessness of trailer drivers, noting that the Corps has successfully arrested a total of 222 trailers loaded with 3169 passengers hanging on top of goods and animals

These efforts are in addition to the aggressive sensitisation campaigns for all road users including door to door awakening among many other mechanisms.

Reiterating that the objectives of the special operations are to achieve reduction in Road Traffic Crashes, Road Traffic Fatalities and Road Traffic Injuries, Corps Marshal Mohammed said that prompt response to road traffic crash victims; unhindered engagement in purposeful public education and speedy removal of obstructions from the highways, amongst others have been achieved to ensure accident-free Eid-el Kabir celebration.

It further informed that over 200 Mobile Courts have been set up to check

a. Speeding and Dangerous Driving/Overtaking.
b. Lane indiscipline/Route violation,
c. Road Obstructions,
d. Use of Phone while Driving
e. Overloading,
f. Seatbelt/Child restraint Use Violations,
g. Passenger’s Manifest Violation,
h. Operation of mechanical deficient and rickety vehicles,
i. Loading of trailers with passengers
j. Illegal use of the Spy Number Plates.

The Corps, while wishing the Muslim Ummah a happy Sallah, therefore called on the motoring public to adhere to laid down instructions to ensure an accident-free celebration.

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Gunmen Abduct Three Fouani Brothers in Lagos



Three brothers who work for Fouani Nigeria Ltd have reportedly been abducted in Lagos state, according to a TheCable’s report.

Fouani Nigeria Ltd specialises in electronics and is the sole distributor of LG, Hisense and Maxi products in Nigeria.

The brothers; Abbas Fouani, Youssef Fouani and Amtal Fouani, were said to have been abducted around 6pm on Friday.

They were reportedly coming from their factory by boat when they were abducted.

The Lagos police command confirmed the abduction to TheCable.

“We got a report about the abduction and we have commenced investigations,” TheCable quoted Benjamin Hundeyin, the command’s spokesperson.


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